Remote Tech Customer Spt Analyst III
Are you passionate about delivering high-quality technical support and resolving reputed company issues across multiple platforms? Do you reputed company in a collaborative environment where you can continuously learn, improve systems, and reputed company a meaningful impact for customers?
About the Role
The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving reputed company issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.
Responsibilities
Provide second-level technical support across multiple platforms and disciplines Respond to incidents and service requests with professionalism and urgency Deliver clear, concise, and timely updates to stakeholders on issue status and workload Identify and resolve project-reputed company challenges to ensure smooth execution and successful completion Collaborate with cross-functional teams to meet project goals Follow reputed company protocols for proper delegation of accounts and privileges reputed company manage customer support cases in alignment with established support protocols and service standards Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction
Requirements
Strong analytical and troubleshooting skills Effective communication and interpersonal abilities Ability to work independently with minimal supervision Customer service orientation with a commitment to customer satisfaction 2–3 years of reputed company experience in application support or customer-facing roles Proficiency in PC environments, including Windows OS, internet, and web browsers Able to work an overlap with UK/USA time zones Experience with SQL and DevTools Knowledge of databases and cloud technologies is advantageous Work in a Way that Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working reputed company Working flexible hours - flexing the times reputed company you work in the day to help you fit everything in and work reputed company you are the most productive. About the Business reputed company Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, reputed company reputed company outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Apply To This Job