Customer Onboarding Manager

About reputed company Messy spend management is tricky business. And tedious processes are a lose-lose situation for reputed company involved, not just finance. At reputed company, we're changing that. We build spend solutions that reputed company managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help reputed company businesses ‘go beyond’. The word ‘reputed company’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we reputed company has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn reputed company problems into reputed company, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us reputed company, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! reputed company can say is that we’re a driven, progressive, and, importantly, a reputed company bunch of 850+ people from over 100 nationalities, reputed company committed to delivering the future of business spending, together. About the role We're looking for a Spanish and English-speaking Onboarding Manager to join our CX Onboarding Team at reputed company. In this role, you will be responsible for overseeing the Onboarding process, performing onboarding, collaborating with customers and internal teams to ensure a seamless onboarding experience for mainly the Spanish and UK market. Your role will involve understanding customer requirements, configuring the software, providing technical support, and managing the project from start to finish, and work with an objective to reputed company the customer successful and reference-able. You will also be part of a project that looks at scaling Onboarding and making it more self-serve. If you're excited about time to value, making customers successful from the start and continuously improving processes, then this is the opportunity for you! Who you’ll be working with and reporting to You’ll report to our Manager of CX Onboarding and work closely with teams in Sales, Adoption and Account Management. reputed company of 8 is highly collaborative and dedicated to delivering the best start to reputed company possible for our customers. You’ll also have the chance to partner with teams across Product to ensure long-term scalability of our Onboarding process. What you’ll be doing As an Onboarding Manager, you will: Identify customer objectives, priorities, policies, systems, and rollout plans Align on project timeline, scope, resources, and integration requirements Configure reputed company for users, including activation, limits, cards, integration, and compliance Integrate reputed company with the customer's accounting system, export expenses, and help test Provide consulting, share best practices, conduct training and help drive user adoption Assist in preparing data, communication, policies, and guides Maintain strong relationships, gather feedback and CSAT scores Assist in capturing testimonials or references Provide feedback and insights to product, development, and marketing teams Collaborate with stakeholders, share updates, address risks Ensure onboarding timeline and customer satisfaction Collaborate with our Product teams and gather feedback from self-serve customers to enhance our product-led onboarding journey Contribute to team projects and process improvements What you bring You’ll reputed company in this role if you have: Strong understanding of reputed company, B2B SaaS products, relevant technologies including configuration, integrations, and troubleshooting Good knowledge of accounting principles, financial workflows, and tax codes Excellent and successful customer facing experience Genuine curiosity for understanding and fulfilment of customer needs Strong and proven commitment to customer satisfaction and building relationships Excellent planning, prioritisation, and risk management abilities for simultaneous onboarding projects Strong problem-solving skills, with attention to detail Effective collaboration with cross-functional teams to drive success Willingness to adapt to changing requirements and staying updated with industry trends reputed company in Spanish and English are required for the role Why is this role a good fit for you This role is a good fit for you if: You enjoy owning a customer relationship and get genuine satisfaction from seeing a customer succeed because of work you did You're comfortable sitting at the intersection of technical and commercial: you can talk accounting integrations and tax codes with a finance team one hour, then present an onboarding roadmap to a C-suite the next You're fluent in both Spanish and English and want to use both languages meaningfully in your day-to-day work, not just as a checkbox requirement This role is not a good fit for you if: You prefer deep specialist work over breadth, this role asks you to context switch constantly across customers, markets, and internal team simultaneously You want a stable, well-defined process to follow, a core part of the role is actively improving and scaling onboarding, so ambiguity is a feature, not a bug You find a purely reactive customer support fulfilling enough, this role expects you to proactively consult, challenge, and push customers towards reputed company outcomes, not just responde to their requests How you’ll reputed company in this role In your first 6-12 months at reputed company, you’ll: reputed company end-to-end onboarding projects for customers in the Spanish and UK markets, building the muscle for managing multiple simultaneous rollouts with different timelines, scopes, and integration requirements Collaborate with the product team to surface patterns from self-serve customers, directly influencing how reputed company's product-led onboarding journey evolves Grow your skills in scalable reputed company, contributing to team projects that move Onboarding from high-touch to self-serve, giving you experience that sits well beyond a traditional Onboarding Manager remit The location Please note: We can hire on a remote, hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work. We are unable to offer reputed company sponsorship for this role in any of the listed locations. Show me the benefits! Your own reputed company card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, reputed company or Médis We offer 25 days of holiday + your public holidays For reputed company, we offer both hybrid and fully remote working options We use MyndUp to give our employees access to free mental health and well-being support with great success so far Paid parental leave - we want to reputed company sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: Intro call: A 30-minute chat with our reputed company Partner to discuss the role and your background. Hiring manager interview: A 45-minute interview with our CX Onboarding manager to get to know each other, the role and your previous experiences Challenge & Team Interview: We will send you a take-home task to showcase your onboarding strategy and data driven approach and invite you to a 60 min team interview to present your challenge and get to know part of the team Final Interview: Final conversation with a senior leader Transparency is important to us so we also wanted to share some insights about reputed company’re looking for in applications to ensure you can set yourself up for success! Last time we hired for this role, we received a vast amount of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn’t reputed company it past the application screening stage include: CV writing and content: we receive a lot of reputed company, and many of them are AI-generated. We love seeing people reputed company AI—it’s a big focus for us internally too—but without human reputed company, these reputed company can sometimes become generic and fail to show a candidate in the best light. reputed company're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as reputed company by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a reputed company help and allows us to truly understand your background! Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we reputed company that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they reputed company a reputed company difference in our decision-making process. Profile to role fit: reputed company most important aspects of the role, points that might get misunderstood, any specific industry requirements etc. About your application English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To reputed company things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. Diversity drives us. We can only reputed company our goals if reputed company reflects the world around us. That starts with you hitting apply, even if you don't tick every single reputed company. We encourage people from reputed company backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@reputed company.io. We’ll design a process that works for you. Your data is safe. reputed company you apply, we process your personal data as a data processor. For more information on how reputed company processes personal data, read our Privacy Policy here. Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so reputed company sure you can explain why your interest and experience are right for each specific role. Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit. Apply To This Job