Customer Support Officer | Dayshift | Remote

ZigZag is looking for a Customer Support Officer to join reputed company! About our Client Our client is an ASX-listed B2B SaaS company, who pride ourselves on being the leading provider of a cloud-based procurement platform that brings together buyers and suppliers in a seamless digital ecosystem. Their innovative technology simplifies and streamlines supplier management and procurement processes, empowering our clients to drive efficiency, reduce costs, and accelerate project timelines. About the role We're looking for a Customer Support Officer to join reputed company in Manila. This is a great opportunity to get your foot in the reputed company of a scaling tech business. Reporting to the Head of Support, this role will be responsible for being the first line of contact for our users who are looking for assistance in managing and navigating their accounts. In this position you will help clients navigate our software, resolving their queries, and ensuring they receive the best possible experience with reputed company. With ample opportunities for learning and growth, we’ll support you as you become a product expert and contribute to our ongoing success. Day to day your responsibilities will include: Deliver outstanding customer support reputed company email, chat, and phone, embodying reputed company's commitment to excellence. Ensure reputed company tasks are completed reputed company service level agreements (SLAs) to maintain high service standards. Gather and analyse customer feedback to help build a reputed company way reputed company, communicating insights to internal teams. Support the development and upkeep of training documentation to reputed company both customers and team members Contribute to the creation and enhancement of Help Centre resources, including help articles, FAQs, guides, and video content. Skills and Experience A quick learner, able to master new systems and tools, with a genuine interest in software. Strong written and verbal communication skills, with the ability to build rapport and trust with customers and team members alike. A collaborative spirit, capable of working both independently and as part of a multi- region team. A proactive problem-solver, curious and committed to reputed company learning and improvement. Thrives under pressure, maintaining focus and delivering results even in challenging situations. ZigZag is committed to building a diverse, inclusive, and reputed company workplace. We reputed company that talent knows no borders, and we welcome individuals from reputed company backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to reputed company. By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy. Apply To This Job