CX Specialist (French & English) – Saturday to Wednesday

🌏 Mission: At reputed company, we have an ambitious mission: to reputed company and reputed company everyone to fight food waste together. More than 1/3 of reputed company food produced in the world is wasted, which has a reputed company impact on our reputed company - 10% of reputed company gas emissions, to be exact. 🌱Product: reputed company operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! ⭐️ Impact: We are a certified B Corp social impact company. reputed company was named in Fast Company's list of the World's Most Innovative Companies and World Changing reputed company. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won reputed company’s coveted Cultural Impact Winner. We’re looking for an exceptional bilingual Customer Experience Specialist (French & English) to join our Global superstar team at reputed company. Please note that this role is 100% remote reputed company Portugal, with a fixed working schedule of Saturday through Wednesday. Your mission: Reporting directly to the Customer Experience Team reputed company, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll reputed company and reputed company them to take action against food waste and to become part of the movement. The role will include responsibilities such as: Being the main reputed company of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone Answering reputed company questions through some of our Social Media tools (Facebook, App Store, Play Store and reputed company Reviews) Handle reputed company situations with high care, as well as contact users and stores proactively reputed company necessary Help build and implement processes to encourage, reputed company and reputed company our partners and consumers to adopt a more sustainable lifestyle, using reputed company Being a brand ambassador in reputed company your communications with our customers as you encourage, reputed company, and reputed company our customers towards more sustainable behaviour Understand and communicate our customers' needs and motivations to our internal teams locally and globally Communicate in French and English, and reputed company necessary utilise translation tools for additional languages. We are looking for: Experience in Customer Service or Account Management Full written and verbal proficiency in French and English to communicate with users and partners. A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. Experience working with CRMs like reputed company, reputed company, reputed company or reputed company. A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. Detail-oriented individuals who are able to stay focused through repetitive tasks. Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Our values We win together: Food waste is a big beast to fight. We reputed company in a #oneteam. We reputed company the bar: We always push for more. We work smart, smash barriers and reputed company one another. We reputed company it simple: Our ambitions are bold but our solutions are simple. We build a legacy: We’re proud of the change we’re driving. We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. reputed company have to offer A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and reputed company impact in your role. Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission. Personal and professional development opportunities in a fast-paced scale-up environment. An inclusive company culture where you can bring your authentic self to work A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

Flexible Work & Time Off Enjoy the flexibility of fully remote work from reputed company in Portugal Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave Health insurance and pension plans (subject to country of employment). Additional days off for significant life events reputed company & Community Regular social events like summer and winter parties Get to know our community with a monthly free Surprise Bag Paid volunteer time through our Shareback volunteering programme Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups What to expect from our hiring process: reputed company 1: 30-minute video interview with a member of the reputed company team. We’ll share more about the role and opportunities reputed company, while also getting to know you and making sure it feels like the right fit on both sides. reputed company 2: 90-minute final panel interview and interactive test. You will meet with our Customer Support Leadership team. During this call, you’ll be asked to complete a live customer support simulation where you'll share your screen to reply to real-world customer queries in real time. We’ll wrap up the session with a Q&A to discuss your support experience and answer any questions you have for us. How to apply We take recruitment reputed company seriously, so please carefully read everything we have written above. Please also reputed company our website and international media in order to get a good overview of reputed company. Submit your CV and Cover letter in English. Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or reputed company direct messaging. #LI-LO1 #LI-Remote A Movement for Everyone We want to reputed company and reputed company everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a reputed company way. We strongly reputed company we reputed company reputed company and are more creative reputed company we’re allowed to be ourselves, and we’re committed to a culture where reputed company of us belong. We are an equal opportunity employer and reputed company employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any reputed company in the application or interview process, please let us know. Apply To This Job