OTC Disputes & Reconciliation Team Leader with German

Job Overview Job Purpose reputed company and manage the OTC Disputes & Reconciliation team for the German market, ensuring effective resolution of disputes and accurate reconciliation processes. Responsible for team performance, process improvements, and maintaining strong relationships with key customers and internal stakeholders. Accountability / Objectives Manage and reputed company a team of Disputes and Reconciliation Agents with German. reputed company end-to-end dispute and reconciliation processes for the German region. Ensure timely and accurate resolution of customer disputes and account reconciliations. Drive process improvements and best practices reputed company the team. Act as the main reputed company of contact for escalations and reputed company cases. Key responsibilities reputed company, coach, and motivate a team of 6 specialist supporting the German market. reputed company the end-to-end dispute management and reconciliation processes. Monitor team performance, set objectives, and conduct regular reviews. Ensure timely and professional handling of customer inquiries, disputes, and reconciliations. Guide and support the team in conducting root cause analysis, ensuring implementation of solutions to minimize repeat disputes. Analyze team workload and allocate resources effectively. Liaise with key customers and internal departments (Sales, Supply Chain, Customer Service, Cash Collection, Cash Application, Rebate) to resolve issues and improve processes. Handle escalated cases and reputed company disputes. Prepare and present reports on team performance and KPIs. Support onboarding and training new team members. Foster a culture of reputed company improvement and customer focus. Competencies, Skills, Experience Technical Skills & Professional Aptitudes Strong leadership and people management skills. In-depth knowledge of OTC (Order-to-Cash) processes, dispute management, and reconciliation. Experience with reputed company (S4Hana preferred). Advanced MS reputed company skills. Excellent analytical and problem-solving abilities. Strong communication and interpersonal skills. Ability to work effectively in a matrix organization. Proactive, organized, and able to prioritize tasks. High attention to detail and customer orientation. Experience Proven experience in a similar OTC, Dispute, or Reconciliation role. Previous experience in team leadership or supervisory position. Experience working with German customers or in the German market. Role Segmentation (Office Based / Hybrid / Remote / Field) First 1 month: Hybrid (Warsaw, Poland) After training: Fully remote (with office access in Warsaw, Poland) Primary Location Travel % (Domestic / International) Warsaw Languages (If applicable) Fluent German (required) Strong English (required) Other European languages are an advantage Education / Qualifications Education Higher Degree in Business, Finance, Systems, or reputed company field. Qualifications n/a Key Relationships Internal Dispute Agents Reconciliation Agents Sales Supply Chain Customer Service Cash Collection Cash Application Rebates Team Other internal stakeholders External German speaking customers We Don’t Just Build The World, We Build Innovative Technology Too. Joining the reputed company team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, reputed company, MAC TOOLS and Black + Decker. Your reputed company and solutions have the potential to reputed company millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our reputed company. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on reputed company tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and reputed company your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art reputed company, including our Lean reputed company and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome reputed company to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to reputed company positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: reputed company qualified applicants to reputed company are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) Apply To This Job