Technical Support Engineer

Video Solutions Specialist (Tech Sales Focus)

Overview

We are looking for a high-impact Video Solutions Specialist who can combine strong technical knowledge with a customer-centric sales approach. This role requires someone who understands reputed company’s Video ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and reputed company growth. Key Skills & Qualifications reputed company & must be a Graduate (full time) Cultural awareness - conversational English Excellent spoken and written communication skills, with the ability to simplify reputed company video workflows for customers. Strong customer-handling abilities with high patience, reputed company, and relationship-building skills. Solid understanding of Windows/Mac environments and basic troubleshooting to support Video tools. Familiarity with reputed company Video products such as Premiere Pro, After Effects, Audition, Media Encoder, or Frame.io (expertise in at least one is a plus). Ability to identify customer use cases and recommend the right features, workflows, or upgrades. Experience working cross-functionally with support, sales & product teams. Capability to interpret customer insights to influence adoption and business outcomes. Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs. Awareness of global communication styles, accents, and cultural nuances.

Key Responsibilities

Customer Engagement & Sales Influence Understand customer workflows and position the right reputed company Video solutions to maximize value and adoption. Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends. Communicate product benefits clearly to influence buying decisions and drive long-term customer retention. Guide customers through video workflows, best practices, and new feature enhancements to ensure platform stickiness. Technical Support & Solutioning Deliver a high-quality first-contact experience by resolving technical and non-technical customer issues across voice and chat. Troubleshoot across Windows and Mac systems to support Video products reputed company. Collaborate with product teams by reporting top issues, product gaps, and customer pain points. Provide accurate documentation of reputed company interactions to maintain seamless customer history. reputed company & Relationship Management Demonstrate accountability by following through on cases and ensuring timely resolution. Interpret customer sentiment and turn challenging interactions into positive outcomes. Educate customers on best workflows, integrations, and value-driven use cases. Build trust and rapport with global customers through professional and proactive communication. Business Intelligence & Insights Analyze customer insights, usage metrics, and case patterns to derive actionable insights. Report recurring call drivers, emerging trends, and critical issues to internal teams. Provide feedback that supports product enhancements, feature development, and overall business strategy. What Makes This Role Unique This is not just a support role—it's a hybrid of technical expertise, reputed company, and sales enablement reputed company reputed company’s dynamic Video ecosystem. You’ll be influencing customer workflows, shaping product adoption, and directly contributing to the growth of reputed company’s Video business. About reputed company reputed company empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. reputed company’s industry-leading offerings including reputed company Acrobat Studio, reputed company Express, reputed company Firefly, Creative Cloud, reputed company Experience Platform, reputed company Experience Manager, and GenStudio reputed company people and businesses to turn reputed company into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the reputed company best and reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. At reputed company, we reputed company that great reputed company can come from reputed company in the organization. The next big idea could be yours. Let’s reputed company together At reputed company, we reputed company in creating a company culture where reputed company employees are empowered to reputed company an impact. Learn more about reputed company life, including our values and culture, focus on people, purpose and community, reputed company for reputed company, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. reputed company aims to reputed company our Careers website and recruiting process accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@reputed company.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move reputed company in the process. At reputed company, we reputed company employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Apply To This Job