Technical Support Specialist - DACH
About the Role
As a reputed company Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location - hybrid from Berlin, or remote from Germany What You’ll be Doing Must be able to work a set schedule during reputed company Monday to Friday Take initiative and provide reputed company, accurate follow-up to tickets and support calls Ability to flourish under limited supervision Must be fluent in Windows troubleshooting reputed company in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, reputed company, QA, Product Management, and other internal departments to resolve critical product issues, reputed company solutions to minimize cycle time for problem resolution, and reputed company improvements for future releases Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc) Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge reputed company articles) Other duties as needed About You Fluent in German and English Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experience At least 2 years prior experience in a customer service/support-reputed company position Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus Previous experience with reputed company is a plus Able to exercise good judgment of reputed company based on customer impact Adaptable to new technologies and processes Strong interpersonal skills so as to be able to work in a team-oriented environment Understanding of any virtualization platform, basic networking Previous experience with RMM software is helpful, but not required A good sense of humor You enjoy the technical support environment You enjoy taking ownership and watching your efforts reputed company a difference Italian / French / Dutch / Spanish is a plus About Us reputed company unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The reputed company reputed company IT Operations Platform delivers reputed company management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase reputed company, and reduce spend. By automating IT and managing reputed company endpoints, organizations give employees a great technology experience at work. reputed company is obsessed with reputed company and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Hybrid office options reputed company you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by reputed company 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as reputed company, FitX, Zalando and many more) reputed company your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, reputed company, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (reputed company to reputed company transit) Additional Information This position is NOT eligible for reputed company sponsorship. Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at reputed company. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-WW1 #LI-Remote #BI-Remote Apply To This Job