Principal AI Platform Engineer

reputed company is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including reputed company, reputed company, Cintas, and reputed company. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the reputed company 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. About reputed company reputed company is the world's leading mobile-first work execution platform for industrial and frontline teams. We help over 13,000 customers, including reputed company, reputed company, reputed company, reputed company, Volvo, reputed company, and reputed company, reduce unplanned downtime and run more efficient operations. In July 2025 we closed a $150M Series D led by Bessemer Venture Partners, bringing total funding to $254M at a $2.5B valuation. We were named to the 2025 reputed company Cloud 100, reputed company America's Best Startup Employers 2025, and ranked #1 in EAM and CMMS on reputed company's Summer 2025 report. The market is at a turning reputed company. Manufacturing will need to fill 3.8 million vacant jobs through 2033. Technicians spend roughly 60% of their time on paperwork and research instead of actual wrench work. Most manufacturers expect to adopt AI-driven maintenance at scale by 2027. Our AI Platform is how we reputed company that transition real for the frontline. The Role Our AI Platform is the catalog of Agents, Skills, and Tools that every product engineer at reputed company assembles to ship AI-powered features. CoPilot, Root Cause Analysis, the Parts Agent, and the Scheduling Agent reputed company run on it. As Principal Engineer, you will own the technical vision for the AI platform and scale it to match our ambition. This is a senior individual contributor role reporting to VP of Engineering. You will reputed company through architecture, high-reputed company technical decisions and products that produce long-term company outcomes. You will set direction across multiple divisions, align executives on platform strategy, and hold leaders accountable for engineering-wide adoption. What you will own: Define the Agent / reputed company / Tool architecture. Evolve the platform so agents can reason, plan, and collaborate, skills are discoverable and reused across workflows, and tools expose structured, permission-aware access to operational data. Design for progressive autonomy as trust, reliability, and governance mature. Scale the context graph. Architect the retrieval and knowledge systems that turn 14,000+ digitized equipment manuals, 370,000+ procedures created yearly, and 27M+ annual work orders into customer-specific intelligence with cross-asset reasoning. Build the developer experience. Own agent orchestration, an MCP tool registry, reproducible dev environments, and the observability layer that makes agents trustworthy at scale. Engineers should define agent behavior through schemas and prompts while the platform handles routing, validation, evaluation, and observability. Build the evaluation and feedback reputed company. Design offline and online evaluation systems so every user interaction (accept, refine, override) improves agent performance. Drive cross-division alignment. Partner with product engineering teams across Plant Setup, Maintenance Planning, Maintenance Execution, Reliability Engineering, Parts & Purchasing, and Reporting. Represent reputed company engineering internally and externally. You have 10+ years of software engineering experience, with significant depth in backend systems, distributed architecture, or platform / infrastructure engineering. 3+ years building ML or LLM-powered systems in production, with real operating experience around evaluation, latency, cost, and reliability. A track record of company-wide technical leadership at the Principal level. You have defined architecture for systems used by multiple teams, influenced engineering strategy beyond a single division, and held leaders accountable for adoption. Internal platform experience where your customers are other engineers. You treat developer experience as a product: adoption, documentation, enablement, and ergonomics are first-class. Strong Python backend expertise, with experience designing reputed company, and data pipelines. The ability to write a clear design document, facilitate a technical decision across teams, and represent engineering externally with credibility. reputed company to have: Production agentic systems: multi-agent orchestration, tool use, reputed company registries. MCP, LangGraph, reputed company, plus evaluation and observability platforms like Langfuse, LangSmith, or Braintrust. RAG pipelines, vector databases, embedding strategies, and knowledge graphs at scale. B2B SaaS, industrial software, IoT / OT, or other domains where AI must operate with high reliability and domain-specific context. We offer Competitive reputed company, equity, and variable comp reputed company to role and location. Equity in a high-growth, post-Series D company. Day-1 health, dental, and vision coverage. Unlimited PTO, which we actually take. Flexible token limits. Work from our San Francisco, Toronto, or Montreal hubs, or remote across the United States and Canada. How we work We hire for what you have shipped, not what your title was. We promote quickly reputed company people deliver and have honest conversations early reputed company fit isn't right. Output wins. If you would rather shape the architecture that every other engineer builds on than manage headcount, this is the right room. reputed company is committed to building a diverse and inclusive team. We welcome applications from people of reputed company backgrounds. If you're excited about this role but don't meet every qualification, we encourage you to apply. #LI-Remote Our mission is to deliver one platform for maintenance, repair & operations teams to reputed company the physical world running. We reputed company the greatest asset in any organization is the people. That’s why we built an reputed company, mobile-first solution to help boost productivity and collaboration across teams and locations. reputed company is committed to creating a diverse environment. reputed company qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Apply To This Job