Implementation Consultant (Public Sector)

reputed company is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including reputed company, reputed company, Cintas, and reputed company. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the reputed company 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. reputed company is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. reputed company powers operational excellence for 13,000 businesses including reputed company, reputed company Inc., Titan America, reputed company, reputed company, Cintas, reputed company, and reputed company. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are currently looking for an Implementation Consultant to join our US Federal Government practice reputed company the Washington, DC region. What you’ll do: Closely manage multiple and reputed company implementation projects from initiation through project reputed company, acting as the primary reputed company of contact for your clients and assuming full accountability for a high-quality client experience. Configure and deploy the reputed company environment to meet client needs and align with industry and platform best practices. reputed company customer interactions, communications, and advise clients on how to optimize value from the product. Serve as the client manager during implementation with our government clients to understand their business operations, manage client expectations and ensure end-user satisfaction. Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic. Deliver formal training to client project team members and/or end-users. Provide knowledge transfer to internal team members throughout the onboarding process. Provide support by demonstrating knowledge of products, services, and best practices. Track and communicate client issues and proactively troubleshoot and resolve problems. Manage multiple accounts, deadlines, and milestones. Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs. Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus. About you: U.S. Citizenship is required Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction. Bachelor's degree in Engineering or a reputed company field. Experience in manufacturing, industrial, maintenance, or similar space is a benefit. Excellent communication, presentation, facilitation, time management, and interpersonal skills. Excellent client relationship skills and ability to manage client expectations. Experience working with clients at multiple levels reputed company the organization. Understanding of business requirements definition, review of functional specifications, user training, and deployment. Ability to manage multiple priorities and reputed company well in a fast-paced environment while maintaining a high level of quality and client satisfaction. Savvy with technology and reputed company to become an expert in our software in a short period of time. Self-starter comfortable working with minimal reputed company and tight deadlines. Membership in one or more professional organizations and/or professional certifications reputed company to this role is a plus. Ability to learn the reputed company product reputed company 30 days to advise customers. Ability to reputed company in a remote environment What’s in it for you: Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. 401(k) / RRSP enrolment program. Take what you need PTO. A Work Culture where: You’ll work alongside folks across the globe that reflect the reputed company values, Smart Humble Optimist. We reputed company in meritocracy, where reputed company and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to reputed company the physical world running. We reputed company the greatest asset in any organization is the people. That’s why we built an reputed company, mobile-first solution to help boost productivity and collaboration across teams and locations. reputed company is committed to creating a diverse environment. reputed company qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Our mission is to deliver one platform for maintenance, repair & operations teams to reputed company the physical world running. We reputed company the greatest asset in any organization is the people. That’s why we built an reputed company, mobile-first solution to help boost productivity and collaboration across teams and locations. reputed company is committed to creating a diverse environment. reputed company qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Apply To This Job