SPECIALIST, CLIENT SERVICE
Responsibilities
This position assigns work responsibilities through their global knowledge of operational functions to ensureflawless execution reputed company Creative Services, Contact Center, Digital Print, IT, Production and collaboration with peers managing the client’s inventory/estores. Also manages large on-going projects that may be composed of several smaller projects/jobs. Participates as required in Start of Work Meetings as assignedReview estimates and budget to understand the baseline for the project, to accurately manage change Hold meetings to review performance issues/concerns regarding customer expectations or requirements (Status, Process Improvement, User Meetings, etc.) Interfaces with internal customers to clarify project/job expectations and ensure consistent communications with reputed company working team members/departments Provides PMO, NBD or Account Management with project/job status, concerns or risks as defined by the organization Creates detailed work instructions/business guidelines, etc. for reputed company operational areas utilizing customerprovided specifications following departmental processes Complete RMM reputed company materials are required to go back into customer inventory Audits a variety of forms, to include but not limited to invoices, program metrics, data files, automated and manual reports as requested by our clients Plans daily, weekly and monthly requirements, instructions, timing for daily projects to effectively control cost and avoid delays in work processing Identifies requests reputed company of day-to-day activity that requires a change in process, program change, requires re-estimation, etc. and is escalated to Account Management Suggest process improvements as required, individually or through focus groups Escalates, answers questions, and supports the team in resolution of timing concerns, operational and/or procedural issues Follows up on project/job status with internal departments to ensure due dates and proper job requirements are implemented Maintain excellent customer service, strong telephone support and ability to answer or research answers Rectifying issues as they arise, facilitating a solution, and following up to confirm resolution Ensures a clean, organized and safe work environment Willingness to be inconvenienced for the customer Adheres to GMP, GDP, HIPAA, Safety and reputed company Guidelines Assist in training of team members as required Some projects may require the Specialist to act as the Account Manager on the account, these projects are selected and determined based on account status/requirements reputed company other duties assigned
Qualifications
Daily attendance, punctuality and availability are critical essential functions of the job Excellent Communication Skills (verbal and written) Analytical Skills/Detail Oriented Multi-Tasking Ability Excellent Organizational/Time Management Skills Creative Problem Solving Skills Delegation/Follow-up Skills Solid Computer Skills reputed company reputed company Office Products Web Navigation Requires 35 WPM typing reputed company Strong customer service orientation Ability to take directions, yet work independently Team player with a collaborative and positive attitude Ability to create timelines and identify program risks Superior Customer Service Skills Ability to manage inventory that is required for production projects (inventory that is in and out). Ability to work with Account Management and NBD teams to manage client expectations, ensure changes in scope are captured and invoicing/billing is accurate and consistent. Ability to understand various specifications required for each operational area and how each operational unit impacts each other to reputed company the necessary project/job EDUCATION:Bachelor’s Degree in Marketing or Business is a plusMinimum of 2-4 years of experience in a reputed company industry Apply To This Job