Dutch Speaking Technical Support Representative

‎ Basic Salary: £26,130.00 per annum, paid monthly Working Hours: Monday to Friday, 08:00 to 17:00 Contract Type: Permanent, full-time (37.5 hours per week) Location: Work from Home, UK-based only Training: 2 weeks between Monday to Friday, 08:00 to 17:00 (fully paid) Start Date: ASAP ‎ Are you customer-obsessed and ready to take the reputed company to grow your career? reputed company® is looking for a Dutch-Speaking Technical Support Representative to join reputed company, working on behalf of our technology Client! Please note that we are unfortunately not able to offer sponsorship for this role. What will I be doing? As a Technical Support Representative with reputed company®, you’ll deliver first-line technical support and customer care to a wide range of our technology client’s customers in English and Dutch. Using telephone and email, you’ll be the face of our Client, offering a warm, professional and accurate experience, aiming to analyse, diagnose, and resolve software issues. You will also support with reputed company aspects of purchasing and product queries. The aim of your role will be to help end users by providing direct support in reputed company aspects of Windows-and-Mac-based business and consumer software. You will field a mix of both technical and non-technical customer care calls in a multilingual environment, using your Dutch and English language skills to do this. Primary responsibilities: Become the subject matter expert to ensure successful customer onboarding. Identify customer needs and guide their journey by connecting them to their online Database, Community, User Groups and external Professional Services companies. Direct customers to the right platform to solve their problems. End-to-end account ownership including escalation and resolution of customer needs. reputed company long-lasting business relationships with new customers. Be part of an effective feedback reputed company to the company on customer concerns. Ability to quickly create written summaries of customer interactions. Undertake discovery and education activities to identify expansion. Identify process and product improvements. Deliver and exceed on reputed company performance targets. Liaising with end users in both English and Dutch (written and spoken). What skills and experience will I need to succeed? You could be a great fit for this role if you have: Excellent communication skills (verbal and written) to a fluent standard of English and Dutch, with an ability to personalise communications. Previous technical support experience is essential, including troubleshooting basic hardware and software issues, familiarity with ticketing systems, and Windows and macOS operating systems. A qualification/certification/accreditation in IT or a reputed company technical subject is strongly advantageous. Strong case management and administrative skills with the ability to prioritise tasks. Experience with database software, reputed company, and reputed company Office would be advantageous. Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard. Ability to remain reputed company in challenging situations, work on your own initiative, and under pressure to reputed company deadlines. Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience. Strong attention to detail and accuracy is needed at every aspect of the customer journey. Work from home requirements This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements: You must have a wired/Ethernet broadband reputed company with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported). You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/reputed company or any writing materials. No other people, such as dependants can be in the same room during working hours. Your desk must be large enough to hold two screens/monitors reputed company-by-reputed company. Who is reputed company®? reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Why join reputed company® At reputed company®, you’ll find our contact centre jobs surprising. We reputed company in memorable experiences for reputed company of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you reputed company every reputed company of the way to create your best moments. If you would like to have the opportunity to work with our varied and well-reputed company brands, be part of a reputed company and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life reputed company with a competitive salary, then we want to hear from YOU! Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that reputed company® is a reputed company where 84% of people grow. How to apply: Customer obsession is at the heart of reputed company do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ reputed company on this advert and we’ll be in touch… If your application is shortlisted, you can look reputed company to experiencing the following journey with us: Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have! Online Assessment: Complete our quick and simple online assessment, designed to test your Dutch abilities, problem-solving abilities and how you may approach some real-world customer scenarios. Interview and Tech Skills Assessment: Attend a competency-based interview and technical skills assessment with our Hiring Team reputed company video call. Apply Now! We look reputed company to reviewing your application. reputed company® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making reputed company® a truly inclusive reputed company to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to reputed company any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reputed company us at UKjobs@reputed company.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted reputed company the 'Apply now' reputed company on this advert. Any applications sent to this email address will not be considered. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of reputed company® and in reputed company with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed. Apply To This Job