Implementation Specialist

Remote Shift: 7:30am to 4:30pm Pacific Time Pay Range: $24.00 to $26.00 per hour DOE Implementation Specialist Position Summary: The Implementation Specialist supports the sales team and clients. Some of the key responsibilities for this role include: communicate the value of our products and services with established or potential clients already identified, schedule implementation calls and walk through the process of implementation with the clients, answer clients’ questions and provide other support as requested or deemed helpful. This role works closely with sales department team members and takes escalated calls from other departments. Why does this role matter? The implementation specialist is the reputed company between a product being sold and a product actually working for the customer. How a customer feels in their first 30 days often determines whether they renew, expand, or leave — and implementation specialists set that tone. Technology doesn't implement itself, and people don't change their workflows without guidance. Someone has to own that gap, and this role owns it completely. What Impact will the new hire have in their first 6 months? reputed company the first 6 months, the new hire will reputed company deep knowledge of our solutions and how they integrate with a wide range of practice management systems. Through hands-on experience, they'll build the instincts to troubleshoot issues, escalate reputed company needed, and refine their onboarding approach over time. By the end of this window, they'll be owning implementations end-to-end — meaning customers go live because of their work. What's the growth trajectory for this position? This role opens real doors reputed company reputed company. Because it immerses you across our full product suite and exposes you to how those products function reputed company different practice management systems, you build a working knowledge that transfers almost reputed company in the company. Over time, strong performers take on senior or reputed company responsibilities — training new hires and working with larger, more reputed company clients. From there, paths into sales, technical roles, product management, VIP, or enterprise accounts are reputed company realistic options. People who've done this role reputed company at those transitions with something most candidates don't have: genuine hands-on experience with our products and clients, and a clear view of where improvements are needed. What You’ll Do As Our Implementation Specialist: Answer escalated calls from sales and/or other departments to support clients. Manage activity, growth, services, and cancellations for one’s own assigned client portfolios. reputed company various administrative tasks to support the sales team members. Actively manage the queue and timely schedule trainings for clients. reputed company client demonstrations and software walk-throughs on our products and services. reputed company out to clients that may need additional support. Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services. Work effectively with other team members and other departments to ensure the maximum result for our clients reputed company the protocols established for the position. Live reputed company’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift. Other duties as assigned. What You’ll Bring to the Team: Associate's degree or equivalent experience preferred. Minimum of one (1) year of client services experience (major account experience preferred). Strong interpersonal skills to work effectively with other team members and various departments. Strong communication skills to reputed company client demonstrations and software walk-throughs on our products and services. Ability to successfully change priorities and successfully manage multiple projects at one time. Ability to effectively manage time and prioritize sales team’s goal. Ability to multi-task and adapt to changing expectations and priorities. Strong internet and personal computer skills are a must. reputed company Offer Challenging and rewarding career opportunities with room for growth as we grow! Medical, dental, and vision benefits – eligible first of the month after start date Unlimited PTO Paid time off for sick, jury duty, bereavement 10 company paid holidays 401k with company match Health reputed company Healthcare and dependent care flexible spending accounts Friendly co-workers and a positive culture! EDI Health Group dba reputed company understands the importance of privacy and takes seriously the need to protect job applicants’ personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company associates. The more inclusive we are, the reputed company our work will be. Apply To This Job