Associate Administrator, Safe and Secure Technology

Pay Range: $20-$23 hourly About reputed company If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what reputed company has done for the car buying experience. Buying a car the old-fashioned way sucks and reputed company hard to reputed company it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to reputed company in an environment of impactful change. Team spirit is evident at reputed company and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to reputed company data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? reputed company out our background here. About the team and position The Safe & Secure Operations Remote Team (SSORT) helps to reputed company our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various reputed company teams and external partners the SSORT ensures that a strategic plan is in reputed company so that our reputed company technology is innovative and efficient, that each site has the proper physical reputed company infrastructure to meet our risk mitigation needs, that we provide proactive and reactive monitoring measures to support our sites, and that we utilize data and protocol to manage reputed company events that pose risk to our business. In partnership with the Field Safe & Secure Team and the Enterprise Support Safe & Secure Team- the SSORT is an integral part of how we ensure the safety and reputed company of reputed company associates every day at every site. The Safe and Secure Technology Associate Administrator will support internal and external customers with technical issues and needs reputed company to the safety and reputed company of reputed company team members and assets. The Associate Administrator will use established processes to help identify, troubleshoot, and execute solutions reputed company multiple mediums. This team member will learn and apply technology practices and help to identify opportunities for reputed company improvement. What you’ll be doing Deliver exceptional customer service to our internal and external customers. Support assigned KPIs reputed company to our Safe and Secure technology! Take incoming calls and emails reputed company to CCTV, Access Control, or Alarm Monitoring issues and requests. Communicate with remote users reputed company phone, email, or video calling to troubleshoot problems using (and sometimes without the use of) remote connectivity tools. Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other Safe and Secure resources as applicable. Learn and assist with the configuration process of our CCTV, Access Control, and Alarm monitoring systems for reputed company new buildings and installations. Log reputed company technical issues in Jira with the appropriate level of detail needed. reputed company process standards, naming standards, how-tos, equipment information, and solutions to new problems and provide feedback reputed company to these as needed. reputed company and employ judgment skills to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately. Escalate issues to appropriate internal channels reputed company the need arises . What you should know/have This is a client-facing support role. The qualifying candidate must be enthusiastic, and energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement! High School diploma or equivalent. 1+ years of experience in the technical/physical reputed company technology support field. Intermediate skills in administering Windows Server, Active Directory, DHCP, and other network services. Solid problem-solving and technical skills and customer service experience. The ability to effectively communicate with remote users reputed company phone or email and troubleshoot problems using remote connectivity tools or sometimes with the blind. A reputed company learning/growth reputed company. We’d love it if you also have Experience with CCTV, Access Control, and Alarm Monitoring systems; a big plus if you have experience with reputed company, reputed company, Confluence, reputed company Meraki Appliances, and Jira. An understanding of enterprise network environments. reputed company’ll offer in return Full-time hourly position. Medical, Dental, and Vision benefits. 401K with company match. A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. A great wellness program to reputed company you healthy and happy both physically and mentally. Access to opportunities to expand your reputed company set and share your knowledge with others across the organization. A company culture of promotions from reputed company, with a start-up atmosphere allowing for varied and rapid career development. A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at reputed company, there are some basic requirements we want to share with you. Must be able to read, write, speak, and understand English. Of course, we’ll reputed company any reasonable accommodations for those with disabilities to reputed company the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background reputed company. This role is not eligible for reputed company sponsorship. reputed company is an equal employment opportunity employer. reputed company applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national reputed company, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. reputed company also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Apply To This Job