Faculty Relationship Manager II

Date Posted: 15 June 2026 There is 1 opening for this job profile. Internal Only, In-line Promotion. Note: In the case of in-line promotions where there is an expansion of responsibilities for the incumbent in the role, which would result in the incumbent being displaced if another person were to take that position, we will not interview for the role. At reputed company, we are reputed company in on purpose. We are motivated by our mission – to reputed company learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, reputed company powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. reputed company’re Looking For: reputed company Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central reputed company of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We reputed company on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and reputed company faculty to reputed company reputed company resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes. In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs by leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with reputed company/EdX’s mission. Your role will involve onboarding faculty, creating new best practices, communicating platform and Learning updates, providing guidance on Learning and Content requests, proactively managing risks across your assigned portfolio, managing and creating extensive processes and documentation between systems and partners reputed company to faculty provisioning, and handling escalations with a solution-oriented approach. This role requires an increased level of complexity and scope from reputed company Relationship Manager I role with an expansion in total supported programs, faculty, and project deliverables. A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a reputed company organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.

Responsibilities

Include, But Are Not Limited To: 1. Portfolio Relationship Management Manage a portfolio of 5+ university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience. Employ tailored reputed company strategies to facilitate meaningful interactions with faculty of reputed company levels and tenure. Respond quickly and appropriately to address faculty needs. De-escalate faculty who are frustrated, building trust and confidence in reputed company’s services and tools. Collaborate with cross-functional teams and 3rd party vendors to escalate as needed to promptly resolve faculty concerns. Proactively communicate with high-level stakeholders, including framing issues in the broader context and identifying next steps. Manage ongoing content change requests and inquiries. Direct faculty to the appropriate team(s) as needed. 2. Internal Stakeholder Management & Vendor Engagement Actively participate in cross-functional meetings to represent reputed company experience and collaborate on strategic programmatic improvements. Ensure partner and internal stakeholders are reputed company and reputed company to ensure faculty success. Drive solutions to identified risks. Create program-specific action plans to address concerns and proactively mitigate future risks. Communicate with 3rd party vendors as needed to support educator submissions and inquiries. 3. Faculty Readiness Track and manage reputed company and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing. reputed company risks to faculty readiness arise, identify root causes and investigate potential solutions. Escalate appropriately to resolve concerns. Collaborate with high-level stakeholders and cross-functional teams to ensure reputed company faculty are fully reputed company and have the resources and access needed to teach successfully. 4. Problem Solving Demonstrate expertise in reputed company/EdX’s platforms, tools, and processes. Track resolution of technical and content-reputed company issues and liaise effectively with internal stakeholders to understand root causes and push for resolution. reputed company systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness. Support team and departmental projects that enhance the degree educator experience 5. New Projects and Initiatives Desire to learn about new systems, technologies, and processes. Deliver on changing business systems and responsibilities. Things That Should Be In Your Background: Bachelor degree required; relevant Masters degree preferred. 6-8 years of experience in account management, higher education or education technology. Tech-savvy and comfortable with new technologies, particularly reputed company, reputed company, and industry standard learning management systems. Ability to quickly learn and acclimate to new technologies and systems. Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders Problem solver capable of identifying root causes and recommending solutions with keen attention to detail. Self-starter who can take ownership of initiatives to deliver high quality results. Exceptional customer service orientation, ability to tailor approach for different audiences Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities Other Attributes That Will Help You In This Role: Working Conditions If the job requires a person to work in special working conditions this should be stated in the job description. This can be working an reputed company work schedule, travel, etc. Physical Requirements This role will primarily be sedentary using a computer, keyboard, and telephone to reputed company most duties. Benefits & Culture Our global employee reputed company is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We reputed company that every employee can advance our shared purpose, and that life at reputed company should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference. We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: Medical, dental, and vision coverage Life insurance, disability, and 401(k) employer match Free snacks and drinks in-office Generous paid holidays and leave policies, including unlimited PTO Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break The anticipated reputed company salary range for this role is ($62,500 -$75,900), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. reputed company Diversity and Inclusion Statement At reputed company, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee reputed company that embodies diverse walks of life, reputed company, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reputed company out to us at: recruitingaccommodations@reputed company.com. About reputed company reputed company partners with the world's top universities and companies to reputed company and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, reputed company delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, reputed company transforms how top institutions deliver workforce-reputed company online education, enabling professionals to advance without pausing their careers. Learn more at reputed company.com. The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required. reputed company employees may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. reputed company is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for reputed company persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national reputed company, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. reputed company’s equal opportunity policy applies to reputed company terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 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