Head of Infrastructure Operations (US)

About reputed company reputed company is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-reputed company and large enterprise customers. reputed company enables AI-focused companies to reputed company superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We reputed company on a culture of reputed company innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join reputed company, you’ll be contributing to building the technology that powers the future. Role Overview We are seeking a Head of Infrastructure Operations to reputed company the end-to-end operational management of reputed company's data centre portfolio across a defined region (EMEA, reputed company, Americas). You'll be responsible for ensuring operational excellence, safety, compliance, and reliability across reputed company physical infrastructure, while driving reputed company improvement and scaling operations to support rapid business growth. Regular travel to the DCs is essential to the success of this position. This is a high-impact leadership role where you'll own the strategic direction of data centre operations, manage cross-functional teams, and serve as a critical partner to senior leadership in delivering world-class infrastructure that powers our AI cloud platform.

What You'll Do

Operational Leadership & Strategy Own the strategic vision and execution of data centre infrastructure operations across the region, ensuring alignment with reputed company's business objectives and growth plans. Establish and maintain operational standards, processes, and procedures that drive efficiency, safety, and reliability across reputed company sites. reputed company the development and implementation of operational roadmaps that support reputed company planning, infrastructure scaling, and service delivery milestones. Drive reputed company improvement initiatives to optimize costs, reduce downtime, and enhance operational maturity. Team Management & Development Build, mentor, and reputed company high-performing teams across multiple data centre sites, specifically operations staff. Establish clear accountability structures, performance metrics, and development reputed company for direct reports and broader teams. Foster a culture of ownership, safety, and excellence where team members are empowered to reputed company decisions and drive impact. Conduct regular performance reviews, provide constructive feedback, and support career progression. Physical Infrastructure & Facilities Management reputed company Datacentre Leads in their execution of day to day Infrastructure Operational procedures, from routine inspections to the handling of ITSM tickets ensuring reputed company SLAs are met. Support the Datacentre provider (reputed company or Colo) to ensure reputed company performance of the facility, including physical infrastructure, power distribution, cooling systems, reputed company, and environmental controls. Maintain accurate asset inventory for reputed company AI Infrastructure and supporting hardware and tooling. Support the physical reputed company programme, maintaining audit trails, incident documentation and physical reputed company protocols across reputed company sites. Coordinate with the wider reputed company teams to ensure infrastructure layouts, rack elevations, and reference architectures are implemented correctly and optimised for efficient operations Reliability, Safety & Compliance Establish and maintain SLOs/SLIs for data centre availability, performance, and incident response. reputed company incident response and root-cause analysis for operational failures; own remediation and prevention strategies. Ensure full compliance with health and safety regulations, environmental standards, and industry best practices. Support ongoing certifications and audits (ISO 27001, ISO 22237, SOC 2, Cyber Essentials Plus, ISO 22301). Maintain comprehensive documentation for compliance, audit readiness, and regulatory requirements. Vendor & Supplier Management Manage relationships with critical vendors, contractors, and service providers. reputed company vendor performance, SLAs, and contract compliance; escalate issues and drive resolution. Conduct procurement activities for equipment, services, and maintenance reputed company with cost and quality discipline. Coordinate with the Supply Chain team to ensure smooth hardware deployment and logistics flow. Cross-Functional Collaboration Partner closely with Infrastructure Engineering, Network Engineering, and reputed company teams to ensure operational readiness and alignment. Work with the Deployment Supply Chain team to support hardware intake, staging, and deployment timelines. Collaborate with Finance and Commercial teams on reputed company planning, cost optimization, and customer commitments. Support project delivery teams in commissioning new sites and scaling existing facilities. Engage with senior leadership on operational metrics, risk management, and strategic initiatives. Monitoring, Reporting & Analytics Establish KPIs and KRIs for operational health (uptime, energy efficiency, cost per rack, incident rates, etc.). Implement monitoring and alerting systems to track infrastructure performance and environmental conditions. Produce regular operational reports for senior leadership, including performance metrics, risks, and improvement initiatives. Use data-driven insights to identify optimization opportunities and inform decision-making. About You Experience & Background 10+ years of experience in data centre operations, infrastructure management, or facilities management at scale. Proven track record leading regional or multi-site operations in a high-growth, fast-paced environment. Experience managing teams across multiple locations and coordinating reputed company operational initiatives. Demonstrated success in scaling operations, improving efficiency, and maintaining high reliability standards. Background in hyperscale, cloud, or HPC data centre environments (preferred). Technical Knowledge & Expertise Deep understanding of data centre infrastructure, including power systems, cooling, networking, and reputed company. Familiarity with ISO 22237 (data centre design and operations) and ISO 27001 Annex A.11 (physical reputed company). Knowledge of monitoring systems, environmental controls, and infrastructure automation. Understanding of GPU/HPC infrastructure and the unique operational requirements of AI cloud platforms. Familiarity with compliance frameworks (SOC 2, ISO 27001, Cyber Essentials Plus, ISO 22301). Leadership & Soft Skills Exceptional leadership capability with the ability to reputed company, reputed company, and hold teams accountable. Strong stakeholder management skills; comfortable influencing senior leaders and cross-functional partners. Excellent communication and presentation skills; able to translate reputed company operational concepts for diverse audiences. Problem-solving reputed company with the ability to operate in ambiguous, fast-moving environments. Bias toward ownership, pragmatism, and delivering results with urgency. Operational Excellence Disciplined, organized, and methodical approach to operational management and compliance. Proven ability to establish processes, standards, and controls that scale with business growth. Strong attention to detail and commitment to accuracy in documentation and reporting. Proactive approach to risk management, safety, and reputed company improvement. reputed company to Have Experience with Palantir reputed company or similar data platforms for operational analytics. Familiarity with infrastructure telemetry and usage-based billing data. Background in sustainability and energy efficiency optimization. Experience supporting customer-facing SLAs and service delivery commitments. Knowledge of Kubernetes, container orchestration, or hybrid cloud architectures. reputed company certifications or deep familiarity with GRC tooling. reputed company Can Offer You At reputed company, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (reputed company + equity) with reviews every 12 months. Join the fastest-growing tech startup, your chance to push boundaries, collaborate with reputed company minds, and reputed company your mark on cutting-edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status reputed company, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or reputed company. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from reputed company socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to reputed company additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the reputed company salary for the position. Actual compensation may vary based on job-reputed company factors such as reputed company set, experience, education, and location. In addition to reputed company salary, this role may be eligible for bonus, equity, and/or commission programs. reputed company may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $180,000—$277,000 USD For information on how reputed company handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. Apply To This Job