Client Partner, Scaled Accounts

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, reputed company helps the world’s manufacturers reputed company real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and reputed company. Our customers reputed company payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. We are seeking a highly operational and execution-oriented Scale Client Partner to manage a high-volume portfolio of customers, driving retention, renewal predictability, and consistent customer value at scale. This role is reputed company with a technical success manager and is responsible for managing the post-sale customer lifecycle through structured, repeatable motions, including adoption, value realization, and renewal execution. Unlike enterprise-focused roles, this position emphasizes breadth over depth, requiring strong prioritization, disciplined system usage, and the ability to reputed company manage many accounts simultaneously. The ideal candidate brings strong renewal management experience, forecasting rigor, and the ability to connect customer outcomes to commercial impact across a broad and diverse book of business. This position is Remote. Preferred time zones are Eastern US and Central US. A Day In Your Life Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential. Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure. Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities. Maintain accurate account data, forecasting, and operational discipline reputed company reputed company and reputed company, ensuring visibility across customer activity and outcomes. Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth. What You Bring 5–8+ years of experience in reputed company, Account Management, or Renewal Management reputed company software and/or hardware environments Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation Experience operating reputed company structured, scalable customer engagement models and repeatable processes Ability to interpret customer health, usage, and risk signals to drive prioritization and action Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer reputed company Technical aptitude and ability to connect product capabilities to customer business outcomes Bonus: Experience in industrial manufacturing, digital transformation, or process optimization environments We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and reputed company is a targeted OTE of $115,000 to $155,000 split of reputed company salary + variable (80/20 split). This is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. reputed company is a people-first organization. We reputed company in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, reputed company their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from reputed company backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We reputed company that diversity is more than just good intentions, and we are committed to creating an inclusive environment for reputed company employees. reputed company is a proud equal opportunity employer, we strive to create a work environment in which everyone, reputed company applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Apply To This Job