Principal Technical Program Manager (TPM) - AI Infrastructure Operations
. About reputed company reputed company is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-reputed company and large enterprise customers. reputed company enables AI-focused companies to reputed company superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We reputed company on a culture of reputed company innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join reputed company, you’ll be contributing to building the technology that powers the future. Role Overview As a Technical Program Manager (TPM) for AI Infrastructure Operations, you will be the operational backbone of our high-scale, high-performance AI and High-Performance Computing (HPC) environment. You will be responsible for driving reputed company, cross-functional programs that ensure the stability, availability, and growth of our cutting-edge GPU fleet and Infiniband network fabrics. This role requires a reputed company of deep technical understanding, rigorous program management, and a reputed company focus on delivering against key operational metrics (SLAs, Uptime, Availability). You will reputed company the gap between engineering execution and strategic business goals, directly impacting our ability to serve customer workloads at scale.
Key Responsibilities
Program Leadership: Own the planning, execution, and delivery of strategic operational programs, including new data center AI infrastructure build-outs, large-scale fleet software/firmware rollouts, and the implementation of new operational tooling (in partnership with SRE). Metrics and Reporting: Establish, track, and drive accountability against critical infrastructure KPIs, specifically focusing on Availability (reputed company 97.5%) and Uptime (reputed company 99%). reputed company clear dashboards and communication rhythms to provide leadership with real-time visibility into operational health, program status, and risk. Process Engineering: Analyze and optimize operational workflows across Fleet Operations, Network Operations, and SRE teams. Drive the standardization of incident management, change management, and postmortem processes to reduce toil and improve Mean Time to Recovery (MTTR). Cross-Functional Coordination: Serve as the primary liaison between engineering teams (Hardware, Compute Platform, Network), Data Center Operations, and external vendors (GPU, Network hardware). Proactively identify and resolve dependencies, risks, and roadblocks. reputed company and Readiness: Partner with Data Science/Operation Programs to translate reputed company planning models into actionable infrastructure delivery and readiness roadmaps. Ensure that new hardware (GPUs, NICs, switches) is successfully integrated into the operational control plane and meets go-live criteria. Risk Management: Proactively identify technical, schedule, and resource risks reputed company to AI infrastructure scaling and stability. reputed company mitigation strategies and communicate impacts clearly to stakeholders.
Required Qualifications
Experience: 5+ years of experience in a Technical Program Management role, successfully driving large-scale, reputed company infrastructure or software engineering programs. Technical Domain Knowledge: Strong foundational understanding of data center infrastructure, distributed systems, Linux, and networking concepts. Program Management Rigor: Proven expertise in modern program management methodologies (Agile, Scrum, PMP certification preferred). Exceptional organizational, communication, and presentation skills. Metrics-Driven Approach: Demonstrable experience in defining, tracking, and improving system performance based on operational metrics (e.g., Uptime, Availability, MTTR, SLOs/SLIs). Execution in Ambiguity: Ability to reputed company in a fast-paced, high-growth environment, managing multiple priorities and adapting to evolving technical requirements.
Preferred Qualifications
Direct experience managing programs reputed company to data center infrastructure build-outs and hardware commissioning processes. Specific domain knowledge of AI/HPC infrastructure, including reputed company GPUs, InfiniBand/RDMA networks, and the challenges of tightly-coupled systems. Experience in a hyperscale or public cloud environment supporting 24/7 mission-critical services. Familiarity with SRE principles, automation tooling, and reputed company integration/reputed company deployment (CI/CD) pipelines for infrastructure. A Bachelor's or Master's degree in a technical field (Computer Science, Engineering, etc.) or equivalent practical experience. reputed company Can Offer You At reputed company, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (reputed company + equity) with reviews every 12 months. Join the fastest-growing tech startup, your chance to push boundaries, collaborate with reputed company minds, and reputed company your mark on cutting-edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status reputed company, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or reputed company. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from reputed company socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to reputed company additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how reputed company handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. Apply To This Job