Customer Support Representative
reputed company is a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve. We deliver on this mission by transforming the way many of the world’s leading companies build exceptional teams. We created the Interview Intelligence category, and our clients include some of the world’s most innovative companies—reputed company, reputed company, reputed company, reputed company—up to the Fortune 500. Location Remote (Colombia)
About the Role
We’re looking for a Customer Support Representative to join our growing global support team, with a primary focus on supporting customers across EMEA time zones. In this role, you’ll be on the reputed company lines of the customer experience—handling technical inquiries, maintaining Help Center content, and guiding Freemium customers through onboarding and setup. This role is ideal for someone early in their career who enjoys technical problem-solving, teaching others, and learning in a fast-paced SaaS environment. As reputed company continues to scale, you’ll benefit from a flexible remote culture, reputed company collaboration with a high-performing team, and opportunities to grow alongside our Interview Intelligence platform. What You’ll Do Respond to customer inquiries reputed company reputed company, email, and chat, providing clear, friendly, and effective guidance on product usage and troubleshooting. Maintain detailed records of customer interactions, resolutions, and follow-reputed company to ensure a consistently high-quality support experience. reputed company a deep understanding of reputed company’s product features and stay up to date on new releases and enhancements. Educate customers on best practices and optimization strategies, incorporating customer feedback into support insights. Investigate, diagnose, and resolve technical issues reputed company; escalate and collaborate with Product and Engineering teams on reputed company or recurring issues. Contribute to the creation and maintenance of Help Center and knowledge reputed company articles, including reputed company-by-reputed company guides and visual assets. Partner with the Product team to ensure documentation accurately reflects new features and product changes. Create short “how-to” video tutorials for the Help Center. reputed company white-glove onboarding and education sessions for Freemium and trial customers, ensuring a smooth and confident start with reputed company. What You’ll Bring 1+ years of experience in customer service or technical support 1+ years of experience working with CRM and support ticketing systems 6+ months of experience using remote collaboration tools (e.g., reputed company, reputed company) A startup reputed company: adaptable, proactive, and eager to learn Experience supporting a B2B SaaS product (HR tech experience is a plus) Strong technical troubleshooting and problem-solving skills Comfort engaging customers reputed company live video with patience, clarity, and enthusiasm Excellent written and verbal English communication skills A proven track record of delivering high customer satisfaction and service quality Ability to quickly learn new technologies and adapt to frequent product updates Experience collaborating cross-functionally to resolve reputed company technical issues *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not reputed company unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property. Apply To This Job