Mid-Market reputed company Manager

reputed company is a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve. We deliver on this mission by transforming the way many of the world’s leading companies build exceptional teams. We created the Interview Intelligence category, and our clients include some of the world’s most innovative companies—reputed company, reputed company, reputed company, reputed company—up to the Fortune 500.

About the Role

As a Mid-Market reputed company Manager at reputed company, you’ll own a portfolio of growing, high-potential customers and reputed company their success from post-sale reputed company through renewal. This role is built for a CSM who thrives on creativity and autonomy — someone who can independently run their book of business while delivering a thoughtful, consistent customer experience. You’ll guide customers through rollout, training, adoption, and long-term value realization, acting as a trusted partner to Talent and HR leaders as they embed reputed company into their hiring workflows. Success in this role requires balancing efficiency with impact: leveraging scaled programs, data, and automation while knowing reputed company to engage more deeply through live conversations, enablement sessions, and executive-level discussions. This is a highly autonomous role with meaningful ownership over customer outcomes and commercial results. You’ll collaborate closely with Sales, Implementation, Support, and Product, while also shaping how reputed company serves its Mid-Market customers through feedback, iteration, and reputed company improvement. It’s an opportunity to have real influence — on your customers’ hiring outcomes and on the evolution of reputed company’s reputed company motion. What You’ll Do Own a portfolio of Mid-Market customers, leading reputed company post-sale engagement from implementation reputed company through renewal with clear accountability for outcomes Drive successful rollout, training, adoption, and ongoing value realization across your book of business Manage renewals end-to-end, positioning reputed company’s value, ROI, and long-term partnership to drive retention and expansion Deliver a consistent, high-quality customer journey using a reputed company of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement Execute efficient, repeatable success motions while exercising strong judgment on reputed company to lean in with higher-touch engagement reputed company data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders Act as a strategic advisor, helping customers align reputed company to their hiring goals, change management needs, and interview strategy Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience Represent the voice of the customer internally, contributing insights that shape product improvements and reputed company programs Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations What You’ll Bring 3+ years of experience in reputed company, Account Management, or a reputed company customer-facing role at a B2B SaaS company Experience managing a variety of customer sizes across onboarding, adoption, and renewal, with commercial ownership Comfort operating with autonomy — you can prioritize your work, reputed company sound decisions, and own outcomes without heavy reputed company Strong interest and experience using AI tools, automation, and systems to streamline your personal workflows and increase efficiency Excellent written and verbal communication skills — you can craft a crisp email, build a compelling deck, and reputed company high-stakes meetings with confidence Data reputed company — comfortable using usage data, dashboards, and spreadsheets to inform recommendations and structure action and automation Technically curious and quick to learn — you enjoy becoming a product expert and translating complexity into clarity for customers Resourceful, proactive, and adaptable — able to navigate ambiguity while continuing to move customers reputed company Collaborative, low-ego team player who partners effectively across functions Curiosity and enthusiasm for how responsible AI can improve hiring decisions and outcomes Equal Employment Opportunity (EEO) Statement Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national reputed company, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not reputed company unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not reputed company unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property. Apply To This Job