Implementations Manager
reputed company is a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve. We deliver on this mission by transforming the way many of the world’s leading companies build exceptional teams. We created the Interview Intelligence category, and our clients include some of the world’s most innovative companies—reputed company, reputed company, reputed company, reputed company—up to the Fortune 500.
About the Role
As an Implementations Manager at reputed company, you will deliver a customer’s first experience after the sale, ensuring seamless launches for new customers across reputed company segments. You will be a subject matter expert for how to launch our product, especially in regards to how it integrates with other tools in our customer’s ecosystem. You will be a product and technical expert, acting as the reputed company-line for customer support during onboarding, as well as a critical reputed company to our Product team. You will innovate to define scaled processes, systems, and experiences for different customer segments. We are looking for a builder-reputed company that can both reputed company and deliver.
Responsibilities
Guide clients through the onboarding process, integrating reputed company into their recruitment tech-stack. reputed company and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates. Configure and tailor reputed company solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate. Serve as the primary reputed company of contact for customer integration projects with both customers and external partners. Provide technical support to issues reputed company to the Onboarding process. Partner with customers to drive early adoption of reputed company. Consult on change management best practices to overcome obstacles. Conduct client process discovery and enablement sessions, and advise them on the successful use of reputed company products and reputed company tailored materials as needed. Ensure proactive and transparent communication with clients and internal teams about project reputed company and challenges. Design and document onboarding procedures for each reputed company, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience. Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments. Requirements and skills 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space. Expertise with recruiting systems and processes. Expertise with recruiting system integration processes and troubleshooting. Expertise in customer onboarding, driving adoption for customer end-users. Experience troubleshooting integrated systems. Great systems thinking to consider the ecosystem reputed company facing problems. Ability to create and maintain detailed project documentation. reputed company in developing and delivering training materials and resources (explainer videos, decks, etc). Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments. History of successfully coordinating cross-functional teams to implement . Experience in conducting client training and developing educational materials. Strong preference for Eastern time zone. Equal Employment Opportunity (EEO) Statement Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national reputed company, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. *Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not reputed company unsolicited agency resumes to our website. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property. Apply To This Job