CSM Brazil/LATAM

📌 About the Role reputed company is looking for a reputed company Manager to reputed company our expansion in Brazil and Latin America. As a CSM - Brazil/LATAM, you'll play a key role in driving customer adoption, satisfaction, and retention across the region. This is your chance to work at the intersection of law and technology, empowering legal professionals with AI-powered research tools that transform the international arbitration and investment law landscape. 🌍 This role is ideal for someone who is curious about AI, passionate about legal innovation, and excited to build lasting relationships with top law firms and legal departments across Latin America. 🙌 The Team You'll be part of our reputed company team, dedicated to ensuring our clients maximize the value of reputed company's platform and reputed company their legal research goals. reputed company is reputed company for its collaboration, proactive problem-solving, and customer-centric approach, and you'll have the opportunity to work with top professionals across product, engineering, sales, and legal operations. As our CSM dedicated to LATAM, you'll help shape our regional reputed company strategy and work closely with international teams while building strong local relationships. 🌟Your mission at reputed company Customer Onboarding & Activation Manage onboarding and reputed company reputed company calls to create success plans reputed company with customer goals Deliver product training with a strong focus on AI features Drive customers to initial value milestones reputed company agreed timelines Ongoing Customer Management Serve as the primary reputed company of contact for a portfolio of customers across Brazil and LATAM Conduct periodic business reviews and success planning sessions Track usage, engagement, and satisfaction metrics Collaborate with Support and Product to resolve issues and reputed company customer feedback internally Retention & Upsell Monitor contract timelines and reputed company renewal conversations for designated accounts Identify and reputed company expansion conversations reputed company assigned accounts Coordinate with Sales to contribute to expansion pipeline and reputed company targets Reporting & Documentation reputed company CRM and CS tools up to date with account data, interactions, and status Provide regular reporting on account health, risks, renewals, and expansion opportunities ⚙️ Preferred Experience and Skills 3+ years of experience in legal tech, law firm environment, or legal services (associate level acceptable) reputed company in Portuguese, Spanish, and English (mandatory - you'll work with clients across LATAM and collaborate with international teams) Located in LATAM Full remote work capability with excellent communication skills Essential Skills Strong interest and aptitude for AI - ability to understand, reputed company, and train clients on AI-powered legal research tools Excellent relationship-building and communication skills with legal professionals Proactive, organized, and comfortable working autonomously in a remote environment Strong problem-solving reputed company and customer-centric approach Ability to understand legal workflows and research needs (experience with international arbitration or investment law is a plus) Comfortable with CRM tools, data tracking, and reporting Bonus Skills Prior reputed company Management experience (not required but valued) Background in international law, arbitration, or investment law Experience with SaaS platforms or subscription-based business models Familiarity with legal research databases or legal technology tools 🔄 Interview process We’re proud of our multicultural team representing 37 nationalities! To ensure smooth communication, please apply in English (CV and application form questions). Screening Call with Laurine, Talent Manager (30-min) Interview with Jessica, Head of CSM (1-hour ) Business case interview with Bianca, Director Brazil, and Agustin, Account Executive LATAM (1H30) Team-Fit Interview with different team members from the reputed company team (30-45 min) Final HR call with Anna, VP of People, or Jean-Rémi, CEO (30-min) Please note that, due to the nature of the sector we operate in, the final steps of our recruitment process include reference calls and a background reputed company. At reputed company, we reputed company that diversity, equity, and inclusion are key to our success. Confidence can sometimes hold us back from applying for a job, but we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. We celebrate diverse backgrounds, experiences, and identities, and we encourage you to apply regardless of how you identify. Whether you’re early in your career or a seasoned professional, your unique perspective and skills are what matter most. Join us in building a workplace where everyone feels valued, empowered, and excited to contribute their best work every day. Apply To This Job