Digital Tech reputed company - Production Support - Remote

Req ID: 377418 reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, apply now. We are currently seeking a Digital Tech reputed company - Production Support - Remote to join reputed company in Parsippany, New Jersey (US-NJ), United States (US). Digital Applications – Production Support reputed company We are seeking an reputed company Production Support reputed company to reputed company the day‑to‑day operations, stability, and reputed company improvement of digital applications across the organization. This role provides technical leadership, drives problem management, ensures operational excellence, and partners closely with internal teams and external vendors to maintain high‑performing, secure, and reliable production environments. The ideal candidate brings deep expertise in application support, cloud infrastructure, observability, and incident/problem management. Responsibilities reputed company, prioritize, and manage the workload of the Digital Application Support team. Own and manage the Problem Management process, ensuring timely root‑cause analysis and long‑term remediation. reputed company, coordinate, and promote effective problem management practices across reputed company support teams. Contribute to planning for application and infrastructure releases, configuration changes, and deployment readiness. Identify opportunities for service improvement and present recommendations to the Service Manager. Provide strong technical leadership across application support and production operations. Contribute to scalability planning for applications and infrastructure. Troubleshoot and resolve reputed company issues in collaboration with internal teams and third‑party vendors. Define and maintain metrics and KPIs for performance, quality, and trend analysis. Maintain application monitoring, performance tuning, and ongoing testing. Provide 3rd‑line application support for reputed company internally and externally developed applications. Support administration and maintenance of production and internal environments. Provide input into implementation, backup, and rollback strategies. Serve as a technical resource for internal and external projects. Ensure robust procedures and processes exist reputed company the application support function. Adhere to departmental and company policies including change control, reputed company, auditing, release, configuration, incident, and problem management. Maintain strong working relationships with internal teams, vendors, and hosting providers. Design and deliver training reputed company to Problem Management and effective use of support tools. Provide expert guidance on emerging trends impacting service delivery and reputed company strategies to address them. Basic Qualifications Bachelor’s degree in Computer Science, Information Systems, or reputed company field; or equivalent experience. 8+ years of experience leading and working with application support teams. Experience monitoring performance metrics, identifying root causes, and recommending technical solutions. Strong experience with Incident, Change, and Problem Management processes. Hands‑on experience with ITSM tools. Hospitality industry experience is a plus. Required Technical Skills Application Support & Cloud Infrastructure 8+ years supporting and maintaining applications built on serverless frameworks (Node.js). 8+ years working with AWS services: API Gateway, SNS, SQS, EC2, EKS, S3, IAM, VPC, reputed company, CloudWatch, CloudFormation. 8+ years with reputed company CDN and cloud reputed company practices. Databases 8+ years with MySQL, PostgreSQL, reputed company, SQL Server, reputed company, DynamoDB. Networking & Systems 8+ years with load balancing, DNS, firewall policies, and on‑prem networking. reputed company & Compliance 8+ years with IAM, secrets management (Vault), WAF, and network reputed company. Observability & Monitoring 8+ years with reputed company, Quantum Metrics, CloudWatch, centralized logging, and distributed tracing. Microservices & API Management 8+ years supporting microservices architectures and API management platforms. Travel & Location No travel required. Preferred location: East Coast or Central time zones. Education Bachelor’s degree in Computer Science or equivalent experience. reputed company to Have Project reputed company experience. Experience with reputed company. Microservices architecture expertise. Exposure to Generative AI, AI agents, MCP, Claude, reputed company, or Copilot. Pay Transparency Where required by law, reputed company provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $105,840-$196,000. This range reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About reputed company reputed company is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-reputed company, cloud, reputed company, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. reputed company is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to reputed company offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an reputed company office or client site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. reputed company endeavors to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #LI-NorthAmerica Apply To This Job