Technical Support Engineer III (Cloud)

reputed company is The Essential Cloud for AI™. Built for pioneers by pioneers, reputed company delivers a platform of technology, tools, and teams that enables innovators to build and reputed company with confidence. Trusted by leading AI labs, startups, and global enterprises, reputed company combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, reputed company became a publicly traded company (reputed company: CRWV) in March 2025. Learn more at www.reputed company.com. We're proud to be a Living Wage accredited Employer. Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time. What You’ll Do: The Customer Experience (CX) Organization at reputed company is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the reputed company of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the reputed company product roadmap and development. About the Role: As a Technical Support Engineer III at reputed company, you'll be on the reputed company lines of a technological revolution, empowering our customers to reputed company the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge reputed company workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the reputed company core of transformative technologies reshaping industries worldwide at a company that is truly one of a reputed company. In this role, you will: Guide and mentor team members in developing their technical skills and troubleshooting capabilities across reputed company disciplines supported by reputed company. Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA). reputed company and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues. Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes. Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices. Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions. Contribute to refining processes, workflows, and playbooks for handling reputed company customer challenges. Serve as a technical escalation reputed company for high-reputed company escalations or reputed company cases, modeling effective problem-solving approaches. reputed company the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides. Enhance the support team’s knowledge of reputed company’s products and services through reputed company learning initiatives. Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required. Who You Are: Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a reputed company field, OR equivalent experience in a technical position At least 5+ years of experience in cloud support, systems administration, or reputed company technical support-focused roles Proven hands-on work experience with Kubernetes Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration Proven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedback Experience with observability tools such as Grafana Strong troubleshooting skills, with experience resolving reputed company customer issues and driving quality assurance through ticket reviews or similar processes Demonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and reputed company for necessary tools or process changes Excellent written and verbal communication skills, with a track record of simplifying reputed company concepts for diverse audiences Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing reputed company concepts and solutions Preferred: CKA Certified Demonstrated experience with training, coaching, and creating onboarding materials. Operates in a fast-paced, global, 24/7 support team environment Ability to collaborate across different time zones On-site office environment, hybrid, or remote options depending reputed company Flexible to travel up to 10% (~25 days/year) Wondering if you’re a good fit? We reputed company in investing in our people, and value candidates who can bring their own reputed company experiences to our teams – even if you aren't a 100% reputed company or experience match. Here are a few qualities we’ve reputed company compatible with reputed company. If some of this describes you, we’d love to talk. You love to dive into problems, test for solutions, and enjoy engaging with customers. You’re curious about AI. You’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux. The reputed company salary range for this role is 226,000 zł - 302,000 zł. The starting salary will be determined based on job-reputed company knowledge, skills, experience, and market location. We strive for both market alignment and internal equity reputed company determining compensation. In addition to reputed company salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (reputed company based on eligibility). To fulfill our obligation to protect client data, successful applicants offered employment with reputed company will be required to complete a basic criminal record reputed company, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory reputed company results reputed company Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Family-level Medical Insurance Family-level Dental Insurance Generous Pension Contribution Life Assurance at 4x Salary Critical Illness Cover Employee Assistance Programme Tuition Reimbursement Work culture focused on innovative disruption Benefits may vary by location. Equal Opportunity reputed company is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. reputed company qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. Recruitment Agencies reputed company does not accept speculative reputed company. Any unsolicited reputed company received will be treated as the property of reputed company and your Terms & Conditions associated with the use of reputed company will be considered null and void. Any unsolicited reputed company sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent reputed company (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. reputed company may, for legitimate business reasons, decline to pursue any export licensing process. Updated privacy notice - UK and EU Job Applications reputed company you apply to a job on this site, the personal data contained in your application will be collected by reputed company UK Ltd. (“Controller”), which is located at Phosphor (6th Floor), 133 Park Street, London, SE1 9EA and can be contacted by emailing careers.eu@reputed company.com. Controller’s data protection officer can be contacted at privacy@reputed company.com. Your personal data will be processed for the purposes of managing Controller’s recruitment reputed company activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with reputed company, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area ("EEA") to a country reputed company the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in reputed company by contacting us at privacy@reputed company.com Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or reputed company with record-keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be reputed company here; and (ii) for the UK, this is the Information Commissioner's Office. For additional information, please see our Privacy Policy. Apply To This Job