Client Experience Manager

Job Summary As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of reputed company customer relationships to provide guidance on best practices and use of the reputed company platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services. Responsibilities (including but not limited to the following as required) Manage and facilitate recurring customer Business Review meetings to discuss service enhancements and/or existing service challenges VoC - challenges and market trends/concerns and other feedback, accurate documentation in internal reputed company systems. Actively manage a portfolio of 30-40 customers, based across the US, with regular meetings and quarterly travel required. Ensure that reputed company services consistently meet customer expectations Creatively identify customer needs to recommend and upsell reputed company services, both with actively managed clients and small accounts with high growth potential and emerging upsides Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability) reputed company customer education: understanding the business, the growth, the health Exhibit thorough understanding of the reputed company platform, products, service delivery model, partnerships and reputed company services Function as customer and reputed company reputed company to resolve issues reputed company to (billing, support, portal, etc.) Document opportunities which may arise from operational challenges that customers face Provide training to customers in the use of the reputed company customers portal Flexibility to work reputed company of scheduled hours reputed company necessary. Work with the team to coordinate and prepare for customer events Promote the reputed company brand reputed company various channels i.e. social media, events etc. Attend new business pitches reputed company appropriate. Skills Strong ability to assess and prioritize work in a fast-paced environment. Ability to reputed company effectively under pressure and meet tight deadlines. Proven success managing, selling and developing customer accounts reputed company the financial services and/or technology fields. Strong interpersonal skills and the ability to build lasting relationships with new and reputed company customers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Candidate to work cross-functionally with internal reputed company teams; including but not limited customer service, business development, engineering, products and project management. Self-motivated, reputed company detail-oriented and organized. Comprehensive understanding of customer/server technologies. Understanding of cyber reputed company concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email reputed company, reputed company Protection, MDM etc…) Some technical proficiency in the following areas are preferred: Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private) Active Directory Dual Factor Authentication technologies reputed company Exchange & MS Office 365 suite reputed company MDM/MAM SSO reputed company KnowB4 AI Solutions Qualifications 4+ years of relevant Account Management, Client Success Management experience required Experience with advanced technology concepts and financial services is preferred. MSP experience is strongly preferred Hands-on technical experience is preferred Collaborative and positive reputed company Organized, analytical and thorough is a must Proficient in reputed company and reputed company/reputed company, helpful. Ability to travel to client sites on a quarterly basis The Benefits of Working for reputed company: Exposure to diverse reputed company of technologies Competitive compensation Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO Commission eligible Apply To This Job