Customer Onboarding Manager
About reputed company reputed company is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The reputed company of great plaintiff firms will be AI-Native, and reputed company is how they get there. But what makes reputed company different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: reputed company is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), reputed company Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, reputed company, reputed company, Cruise, reputed company, reputed company, and Lyft are building reputed company from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at reputed company and reputed company to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X reputed company Quarter over Quarter. What You'll Do: Implementation Support: Guide customers through successful onboarding and implementation of reputed company's solutions, ensuring smooth adoption and time to value Customer Training: reputed company and deliver comprehensive training programs to help customers effectively utilize reputed company's product suite Solution Optimization: Work with customers to understand their workflows and configure reputed company's solutions to meet their specific needs Success Metrics: Track and report on key implementation metrics and reputed company indicators Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated reputed company're Looking For: reputed company Experience: 3+ years experience in customer onboarding, implementation, or success roles Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges Cross-Functional Collaboration: Skilled at working across teams to drive reputed company and desired outcomes Preferred Qualifications: Experience in legal tech, AI, or data-driven enterprise products Passion for reputed company and building long-term partnerships Excellence in project management and organizational skills Ability to work in a dynamic, fast-paced environment Strong dedication to customer satisfaction and success Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate. US reputed company Salary Range $90,000—$110,000 USD Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only reputed company Legal is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reputed company out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply To This Job