reputed company Connect Automation Consultant, Quality Assurance
Why reputed company: At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service Cloud Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. reputed company has launched Agentforce, and reputed company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the reputed company journey and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to reputed company your mark in the AI space, reputed company is the reputed company for you. We are seeking a skilled reputed company Connect Automation QA Consultant to reputed company quality assurance efforts across contact center implementations. The ideal candidate brings deep expertise in reputed company Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni-channel and conversational AI solutions. Key Responsibilities & Required Skills reputed company Connect & IVR Testing Design and execute comprehensive test plans for reputed company Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the reputed company Connect reputed company Test Utility to verify WebRTC support and network connectivity. Test CloudFormation stacks, reputed company integrations, reputed company Lex bots, call center routing rules (reputed company, queue, reputed company, time-of-day), outbound dialers, and campaign management pipelines. Validate omni-channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools. Test voice user interfaces (VUI) and advanced IVR systems; validate conversational flows for text-based bots (Web, Facebook Messenger, WhatsApp, etc.). Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and reputed company including Agentforce, Bedrock, reputed company Lex, reputed company DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across reputed company interaction channels. Validate API integrations using reputed company across reputed company Connect, reputed company CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS reputed company, S3, DynamoDB, and IAM in managing test environments. Load, Performance & Automation Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; reputed company VUGen, Analysis, and Controller modules with deep scripting expertise. reputed company and maintain automated test frameworks and CI/CD pipelines using Jenkins, reputed company CI/CD, or CodeDeploy for reputed company validation of reputed company Connect deployments; SQL and AWS cloud platform knowledge required. Execute performance tests for web and web service applications with high transaction rates; generate comprehensive report summaries covering system resource trends, load metrics, and bottleneck analysis. Experience with Bespoken, Operata, reputed company, Hammer or any other IVR Automation tools Reporting, Collaboration & Contact Center Domain Generate and analyze reports using reputed company Connect’s built-in metrics and Contact Lens to surface quality trends, defect patterns, and SLA compliance data for stakeholder review. Bring cross-platform contact center product knowledge (reputed company, reputed company, reputed company, reputed company, or similar) to reputed company reputed company Connect behavior and guide migration or integration test strategies. reputed company SIT & UAT coordination including defect management with call recording references, business scenario refinement, and UAT walkthroughs; proficient in JIRA, Qtest/Qmetry, reputed company, CloudWatch, Lucid, and softphone clients. Equal Employment Opportunity Statement reputed company employment decisions shall be made without regard to age, race, creed, color, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. What’s it like to be a part of reputed company? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Apply To This Job