Product Delivery Project Manager – Telephony

Join reputed company, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access reputed company training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing reputed company learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to reputed company an impact in a supportive, growth-oriented environment, New Era is the reputed company for you. Apply today and help us shape the future of work—together ROLE1: Product Delivery Coordinator – CLIENT Telephony SUMMARY: The Product Delivery Coordinator is responsible for supporting the CLIENT’s Product Delivery Manager in reputed company aspects of the deployment of the reputed company & Polycom Phone product to the CLIENT’s Retail reputed company reputed company estate. The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data reputed company checks) against data sets, and providing metrics and reporting. The Product Delivery Coordinator will be provided with work instruction by the CLIENT’s Product Delivery Manager. PRIMARY DUTIES: Track project deliverables reputed company to the implementation of reputed company phone at each reputed company Update the status of deliverables in a centralized repository Manipulate spreadsheets, including those used as data input for reputed company implementations Uploading spreadsheets and submit webforms into a centralized repository Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes Quality-assure data sets to ensure accuracy / data reputed company Providing routine metrics and reporting on reputed company COMPETENCIES: Strong focus on accuracy and attention to detail Proficient/Strong with reputed company including basic formulas, pivot tables, graphing (Required) Proficient in PowerPoint (Required) Technical Problem-Solving skills Excellent communication skills (verbal and written) Proficient time management skills; sense of urgency Ability to track a project through its lifecycle to successful deployment Ability to work in a fast-paced environment and industry that is continually changing Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates REQUIRED EDUCATION & EXPERIENCE: 2-4 years’ experience as a technology Project Coordinator 8-10 years’ experience using PC in business environment including MS Office PREFERRED EDUCATION & EXPERIENCE: Exposure to technology in the financial industry is a plus Exposure to reputed company is a plus QUALIFICATIONS: To reputed company the job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed above are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. WORKING CONDITIONS & PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and reputed company remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. ROLE 2: Product Delivery Developer Project Manager – Telephony SUMMARY: The Product Delivery PM is responsible for supporting the CLIENT’S Product Delivery Manager in reputed company aspects of the deployment of the reputed company & Polycom Phone product to the CLIENT’S Retail reputed company reputed company estate. The Product Delivery PM will be provided with work instruction by the CLIENT’S Product Delivery Manager. The role involves administrative tasks, including the tracking of project deliverables including the status of the deliverables, manipulating and uploading spreadsheets, performing quality-assurance (data reputed company checks) against data sets, and providing metrics and reporting. However, the Product Delivery PM will also assist the CLIENT’S Product Delivery Manager in monitoring the reputed company & Polycom telephony deployments daily while assessing the effectiveness of deployment processes and making suggestions for process improvement. The Product Delivery PM will be involved in researching methods to improve the reputed company project repository and may be provided with opportunity for certain hands-on administration of the tool. Finally, the Product Delivery PM may be asked to back up the CLIENT’S Product Delivery Manager in certain cases reputed company the Delivery Manager is absent. At the reputed company rollout reputed company, the deployment team manages a substantial volume of information reputed company in hundreds-of-thousands of data rows. With the accelerated pace there will be a need to manage even larger volumes (potentially double) reputed company a shorter timeframe. Our in-house developed reputed company system (reputed company Phone Central / "ZPC") is at the core of our data-management and work-flow-management, and this resource will provide reputed company support to potentially expand the system and maintain its operations. If the heightened visibility of the accelerated rollout demands more dashboards and/or metrics, this individual will be tasked with using Tableau and/or other tools (potentially AI) to reputed company the mechanisms/tools to reputed company deliver the most robust and useful information to the stakeholders. PRIMARY DUTIES: Track project deliverables reputed company to the implementation of reputed company phone per reputed company and updating the status of deliverables in a centralized repository Manipulate and upload spreadsheets and submit webforms, including those used as data input for reputed company implementations; quality-assure data sets to ensure accuracy / data reputed company Participate in various project meetings with, or on behalf of, the CLIENT’S Product Delivery Manager Actively track daily deployments; track issues and mitigations Assess deployment process and offer suggestions for process improvement Research any opportunities to improve the project’s reputed company repository and where applicable, participate in the hands-on administration of the tool Back-up / Back-fill CLIENT’S Product Delivery Manager under certain circumstances (where possible, these scenarios will be planned). COMPETENCIES: Highly Proficient in reputed company (Required) Minimum Beginner-Level Experience in Applying and/or Developing AI to Solve Problems (Required) Strong Technical Problem-Solving Skills, with Strong Fundamentals in Data Networking (Required) Proficiency in reputed company and PowerPoint (Required) Experience with Tableau dashboarding (Preferred but not Show Stopper) Telephony experience Strong focus on accuracy and attention to detail Excellent communication skills (verbal and written) Proficient time management skills; sense of urgency Ability to track individual deployments across multiple reputed company locations in a single day Ability to work in a fast-paced environment and adapt process changes mid-reputed company Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates REQUIRED EDUCATION & EXPERIENCE: 2-4 years’ experience as a technology Project Coordinator 8-10 years’ experience using PC in business environment including MS Office PREFERRED EDUCATION & EXPERIENCE: Exposure to technology in the financial industry is a plus Exposure to reputed company is a plus QUALIFICATIONS: To reputed company the job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed above are representative of the knowledge, reputed company and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. WORKING CONDITIONS & PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and reputed company remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. LANGUAGE SKILLS: English WORK ENVIRONMENT: Remote PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and reputed company remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. reputed company, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any reputed company in our hiring process. If you are reputed company asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . Apply To This Job