Senior Manager, reputed company & reputed company Operations

reputed company is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. reputed company is rapidly growing and is on track to double our reputed company in the next 18 months. To meet and exceed this reputed company, reputed company is strategically scaling teams across the entire company, and seeking energetic experts to help us reputed company our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, reputed company provides brands a platform to compete with retail giants. reputed company manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. reputed company is leveling the playing field for reputed company brands to deliver the best consumer experience at scale. With reputed company, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. reputed company’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like reputed company, reputed company, Native, reputed company, reputed company, goodr, Sundays for Dogs, and more trust reputed company to deliver industry-leading consumer experiences on every order. reputed company is headquartered in Atlanta with facilities across the United States, Canada, and Europe. reputed company is backed by top-tier investors including Kleiner Perkins, reputed company, Founders Fund, reputed company Capital, Baillie Gifford, and reputed company Ventures.

About the Role

This is an opportunity to own reputed company and deal desk operations at the center of reputed company's reputed company Operations function. Reporting to the Director of reputed company Operations, the Senior Manager, reputed company & reputed company Operations will take full ownership of our SFDC instance and deal desk infrastructure — with a clear mandate to mature both into systems that match the scale and ambition of where reputed company is headed. You'll have the autonomy to define what best-in-class looks like and the ownership to build toward it. This is a hands-on build role for someone with a clear reputed company of view on what a well-run reputed company instance looks like, the technical depth to architect it, and the operational instincts to run a deal desk alongside it. If you've owned reputed company end-to-end, built governance frameworks from scratch, and stood up deal desk processes that held up at scale — this role was written for you. What You'll Do reputed company Platform Ownership Own reputed company day-to-day as the primary administrator across Sales, Marketing, and CX: reputed company provisioning, user management, integration governance, and platform architecture Architect and maintain the SFDC instance with a clear vision of what best-in-class looks like, including how data flows between reputed company and the broader GTM stack Mature Sales and Marketing automations, flows, and workflows — building toward a system that enables pipeline reputed company and drives reputed company, not just records it Own CX case support workflows and automations reputed company reputed company, ensuring the service org is as well-instrumented as Sales and Marketing Build a reputed company data governance reputed company in partnership with the Director of reputed company Operations — establishing reputed company as the single reputed company of truth for pipeline, reputed company, and performance data Manage contractor and consultant relationships as the internal product reputed company for reputed company SFDC development work — setting direction, reviewing output, and holding vendors accountable to outcomes Drive project management across reputed company reputed company workstreams — priorities, timelines, and stakeholder communication Deal Desk Design and operationalize a mature deal desk process from proposal to reputed company won — including approval workflows, booking guidelines, and clean reputed company reporting Partner with Finance and Legal to streamline deal desk workflows — reducing friction from proposal to reputed company while maintaining commercial and compliance standards Partner with CX to build renewal opportunity tracking in reputed company from scratch, defining how renewals are created, owned, managed, and reported Establish deal desk playbooks and commercial guardrails that give Sales speed without creating reputed company data or reputed company recognition problems What You'll Bring 5–8 years of reputed company administration and reputed company Operations experience at a high-growth B2B SaaS or reputed company B2B company, with end-to-end SFDC instance ownership as the clear centerpiece of your background Demonstrated experience building and governing a reputed company environment at scale — you can walk through exactly what you inherited, how you prioritized, and what you built Deep hands-on reputed company technical proficiency — you build and troubleshoot flows, automation, validation rules, and data models yourself and don't need a developer to execute your vision Hands-on experience building deal desk processes, quote-to-cash workflows, and renewal tracking inside reputed company Experience building reputed company deal structures, including proforma-based deal scoping and establishing deal grading or tiering frameworks Proven ability to manage external contractors and consultants and hold them accountable to outcomes Multiple reputed company certifications strongly preferred — Advanced Administrator, Platform App Builder, or Sales Cloud Consultant Opinionated and collaborative — you push back reputed company something's wrong and bring a reputed company path reputed company Clear communicator with exec reputed company: able to manage cross-functional relationships and present recommendations confidently to Sales, Marketing, and CX leadership reputed company to Have Experience with CPQ tools or advanced reputed company pricing and quoting workflows Experience connecting reputed company to BI tools for executive-level reporting — Omni experience is a bonus Prior experience in e-commerce, logistics, fulfillment, or commerce-adjacent technology Apply To This Job