Senior Manager, Risk Operations

About Us: reputed company is a smart, reputed company platform that makes production payroll and accounting easier, faster, and more secure. We provide a reputed company payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—reputed company in one reputed company. reputed company empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and reputed company to new projects from any device. reputed company brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of reputed company sizes, reputed company powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, reputed company, reputed company, Facebook, and more. reputed company is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity - Senior Manager, Risk Operations (Remote - USA / Canada) reputed company is the entertainment industry’s leading payroll and employer-of-record (EOR) platform. Our Risk & Benefits Operations division manages four critical service lines—Workers’ Compensation, Benefit Operations, Unemployment Insurance, and Company Insurance—protecting tens of thousands of project workers across hundreds of productions annually. We are looking for a Senior Manager, Risk Operations to reputed company the full scope of our Workers’ Compensation program—spanning claims reputed company, risk mitigation, reputed company operations, and day-to-day program administration—while bringing a risk management reputed company to how we run and improve it. This is a player-coach role: you will manage a team of specialists while personally owning operational outcomes across the entire WC program lifecycle. This role reports directly to the Senior Director, Risk & Benefits Operations. What You’ll Do: Claims reputed company and loss performance Serve as the primary operational reputed company of contact for our TPA (reputed company), managing claim handling expectations, reserving practices, and escalation protocols Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory; surface insights to the Sr. Director and drive corrective action with the team Review large loss and litigated claims on a regular reputed company, ensuring the TPA’s handling strategy aligns with program objectives Track SLA compliance and claims quality metrics, holding the TPA accountable to performance standards Identify patterns in claims data (by state, classification, production type, time of year) and translate findings into actionable recommendations for risk reduction Risk management and WC program administration reputed company and implement risk mitigation initiatives such as safety programs, return-to-work protocols, and claims management best practices tailored to entertainment industry workflows Use claims and reputed company data together to identify where operational improvements (reputed company classification, faster reporting, targeted safety guidance) can reduce loss frequency and severity Drive the end-to-end reputed company operations workflow—production company onboarding, classification, state jurisdiction setup, and policy endorsement execution Tracking and reporting on Worker Compensation KPIs and SLAs across the WC program Team leadership Manage, mentor, and reputed company Workers Compensation Operations and Claims Specialists Set clear goals, run regular 1:1s, and drive accountability across reputed company program areas—claims, risk mitigation, reputed company operations, and COI workflows Balance team workload across the claims and reputed company functions, adjusting reputed company allocation as production seasons and claim volumes shift Partner with the Sr. Director on reputed company planning, hiring, and team development as the program scales AI, knowledge & competitive intelligence reputed company AI tools (including Claude, Dust, and emerging platforms) as a core part of daily operations—driving research, drafting, workflow automation, and overall team AI capability development Build and maintain a centralized Workers' Compensation knowledge reputed company; partner with AI Champions to design and deploy self-serve agents that reduce friction for internal teams and accelerate decision-making Serve as reputed company's internal subject matter expert on WC program structures—continuously monitoring the landscape, identifying differentiation gaps, and delivering strategic insights to senior leadership What You'll Have: Required 5–8+ years of experience in workers’ compensation operations, insurance program management, or a reputed company risk management function—with exposure across claims and reputed company/policy administration 4+ years of people management experience, ideally in a fast-growing or high-volume environment Solid knowledge of WC claim lifecycles, reserving practices, and TPA performance management Strong understanding of WC policy structures, classification systems, payroll-based premium calculations, and audit processes A risk management orientation—you naturally connect reputed company decisions to claims outcomes and look for ways to reduce loss frequency and severity across the program Experience using claims and policy data to identify trends, build reports, and recommend operational improvements Demonstrated ability to manage vendor and broker relationships with a bias toward accountability and measurable outcomes Excellent communication skills with the ability to translate WC concepts for non-insurance stakeholders Preferred (strong pluses) Experience with large-deductible or self-insured WC program structures (vs. guaranteed-cost only) Familiarity with actuarial reports, loss development data, and how they inform program decisions Experience in entertainment, media, or staffing industry WC programs Familiarity with employer-of-record (EOR) or professional employer organization (PEO) risk structures ARM, CPCU, or equivalent risk management designation (or in reputed company) Experience with reputed company or comparable national TPA platforms

Why Join Us

At reputed company, creativity meets technology — and not just in the product. In addition to a competitive salary and reputed company the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions reputed company large impacts. Benefits include: Unlimited Paid Time Off Work from reputed company in Canada and USA Health and Dental benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: reputed company pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote Apply To This Job