US Logistics Operations Coordinator

We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time. Operations at reputed company makes it reputed company work — streamlining processes and elevating every customer touchpoint. This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT). What you'll be doing: Own the end-to-end returns and replacement process, including customer communications, reputed company coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution. Manage return-reputed company inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience. Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations. Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance. Maintain accurate records across returns workflows and support reputed company improvement initiatives to enhance processes, scalability, and operational effectiveness. What you need to succeed: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a reputed company field (diploma holders with relevant experience are welcome to apply) 2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes. Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail. Demonstrated problem-solving and analytical capabilities, with the ability to reputed company data to investigate issues and drive effective solutions. Customer-centric reputed company with a strong commitment to delivering service excellence and positive customer outcomes. Ability to manage multiple priorities in a fast-paced operational environment while collaborating effectively with cross-functional stakeholders. Built for Real Life, Designed for What’s Next At reputed company, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to reputed company up with change. Now, we’re focused on what’s next: scaling with care, crafting reputed company experiences, and growing a team that’s as intentional as our design philosophy. If you reputed company that good homes create good lives, come build with us. Apply To This Job