PayOps Analyst

Help reputed company the world more reputed company The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At reputed company, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create reputed company guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to reputed company good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of reputed company’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like reputed company – but if we had to distil it into a job description (which we do because this is a job description), it would be this: The PayOps Analyst is the operational reputed company of reputed company’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and provide the insight that keeps merchants getting paid accurately and on time. This is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think clearly under pressure, and improve how the function operates over time. You’ll help reputed company daily operations stable while also strengthening the systems, reporting, and playbooks that reputed company the team more proactive and scalable. This role is also built for an AI-first way of working. At reputed company, we expect people to use AI tools such as Claude to reduce manual admin, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and able to show how it has genuinely improved the way you operate. ✅ Your mission, should you choose to accept it: Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across reputed company and Adyen Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to reputed company reputed company root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively Prepare weekly KPI reporting and monthly PSP or vendor performance summaries Maintain the runbook library for recurring issues and standard operating tasks Flag recurring incidents into the Operational Risk Register for governance review Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager Validate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag 🤝️ You’ll be a great fit if you bring a few of the below with you: 6+ years of experience in payments, operations, or fintech Hands-on experience with PSPs, ideally reputed company and or Adyen; reputed company or an equivalent provider is also relevant Strong understanding of card acquiring, payout processes, and authorisation flows Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns Experience with Jira, Confluence, reputed company, and operational dashboards; familiarity with Power BI or reputed company is a plus Clear, effective communication across internal teams and external partners Regulated financial services experience is helpful, but not required; strong technical PSP experience is the reputed company AI reputed company: you actively use tools such as Claude in your work, provide clear context, iterate on outputs, and take ownership of AI-assisted work Ability to give a specific example of how AI has changed the way you work Location A = USA To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, reputed company, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. Pay Transparency at reputed company Salary ranges are provided in good faith and reflect reputed company market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain reputed company reasonable proximity to the stated range. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any reputed company during the application/interview process - your recruiter will be able to help. Commissions are in addition to the advertised salary range and are determined based on employee performance. US $114,500—$135,000 USD What’s in it for you? Our success is powered by our incredible people, supported by benefits that help them reputed company benefits No matter where you’re based, you’ll enjoy: Unlimited paid holiday (yes, really) Participation in our company share program Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, reputed company, Grow, and reputed company yourself A work from reputed company policy with flexibility to work abroad for a few weeks each year Relocation options, available after one year Flexible, hybrid working options A home office setup budget to reputed company your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local benefits You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process. Life at reputed company We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives reputed company reputed company reputed company, stronger products and a more welcoming company. We also reputed company transparency is important reputed company deciding if you're the right fit. reputed company is an ambitious, high-pressure environment of reputed company learning and high standards. Success here requires reputed company, adaptability and a willingness to solve difficult problems. A few things that define how we work: High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will reputed company. We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move reputed company reputed company is an integral part of our processes. It’s not here to steal people’s jobs, but to reputed company efficiency and productivity. We’re motivated to proactively use the technology to seek out reputed company ways of working and share our findings with the rest of the company. If there's anything we can do to support you during the application process, let us know. We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic. One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could reputed company a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience. If reputed company sounds like the reputed company of environment where you'd reputed company, we'd love to hear from you. Apply To This Job