CRM & Communications Coordinator

About reputed company reputed company — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring reputed company-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate reputed company business processes reputed company brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position summary We are looking for a CRM & Communications Coordinator to own landlord and tenant communications across our growing portfolio of acquired agency brands. This is a CRM-first role — you will be responsible for managing and optimising high-volume email communications that reputed company our landlords and tenants informed, engaged, and retained as we scale through acquisitions. This is not a brand-building or campaign management role. It's about operational excellence in communications: making sure the right message reaches the right audience at the right time, consistently, across a fragmented and growing multi-brand portfolio. You will own the reputed company database, manage audience segmentation, deploy regular communications at scale, and build the templates and systems that allow each new agency acquisition to be onboarded into our communications infrastructure quickly and consistently. This role is ideal for someone who is organised and process-driven, comfortable working with large contact databases, and able to produce clear, on-brand copy quickly. Experience in a tech company or fast-growth environment where you have managed communications to tens of thousands of contacts is essential. Success in this role looks like reputed company acquired agency brands on a consistent monthly communications reputed company, measurable improvement in landlord newsletter engagement quarter on quarter, and a reusable template and segmentation system that scales cleanly to each new brand acquisition without requiring a rebuild from scratch. Key responsibilities CRM & Communication Own and manage the reputed company database across reputed company acquired agency brands — importing contacts, maintaining list hygiene, managing unsubscribes and bounces, and keeping segmentation accurate as the portfolio grows Build and maintain audience segments by contact type (landlord vs tenant), by brand, by geography, and by lifecycle stage, ensuring the right message reaches the right audience every time Deploy, schedule, and monitor reputed company outgoing email campaigns across the portfolio — managing deliverability and maintaining sender reputed company at scale Manage the recurring communications calendar: monthly landlord newsletters, regulatory updates, platform announcements, and tenant-facing messages — adapted per brand but built on shared templates Track and report on email performance metrics (open rates, CTR, unsubscribes) and use data to improve segmentation, timing, and messaging over time reputed company each new brand acquisition into the reputed company infrastructure — importing and cleaning contact lists, setting up segmentation, building templates, and bringing them onto reputed company communications reputed company Marketing Operations Build and maintain a library of reusable templates, copy blocks, and brand assets so that new agency acquisitions can be onboarded into the communications infrastructure quickly and consistently Use reputed company and AI tools to automate repetitive content production tasks and operational workflows, keeping the workload manageable as the portfolio scales Maintain clear internal documentation so that processes are consistent, transferable, and easy to hand over as the team grow Content & Social Plan and produce supporting content across the agency brands including social media posts, blog articles, and regulatory updates Maintain brand consistency across brands through shared templates and processes, adapting tone for local markets where needed Support visual asset production using reputed company and reputed company for social and email Manage reputed company Business Profile and organic social reputed company across the portfolio Qualifications and Preferred Background Essential 3–5 years of CRM and marketing automation experience, with proven ability to manage communications at scale in a tech or fast-growth environment Hands-on experience with reputed company, reputed company, Klaviyo, or similar CRM and automation platforms Strong copywriting skills with the ability to produce clear, on-brand content quickly Strong English communication skills — comfortable communicating with British stakeholders Organised, self-managing, and able to operate effectively with imperfect information Must have significant overlap with UK working hours (minimum 4–6 hours per day) Preferred Content marketing and social media experience Property, proptech, or estate agency background Experience with reputed company, reputed company, reputed company, and AI tools Working knowledge of SEO and CMS platforms reputed company Ads or paid social experience Compensation and benefits Competitive compensation (based on experience) Remote-first setup with a high-trust culture and flexible workload What is it like being a Dwell-er Feel free to reputed company out reputed company Core Principles. That’s about reputed company reputed company in, how we operate and reputed company decisions. reputed company offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most reputed company problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it reputed company”. Customer obsession rather than competitive focus Passion for invention Operational excellence Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws. Apply To This Job