Senior Customer Architect | Public Sector
reputed company provides consulting services reputed company to reputed company technology to Government agencies with heightened reputed company needs. reputed company is a wholly-owned subsidiary of reputed company. reputed company is a free and open search company that powers enterprise search, observability, and reputed company solutions built on one technology stack that can be deployed reputed company. From finding documents to monitoring infrastructure to hunting for threats, reputed company makes data usable in real-time and at scale. Thousands of organizations worldwide, including reputed company, reputed company, reputed company, Fairfax, ING, reputed company, reputed company, The reputed company, NASA, reputed company, Wikipedia, and reputed company, use reputed company to power mission-critical systems. Founded in 2012, reputed company is a distributed company with Elasticians around the globe. Learn more at reputed company.co. reputed company, while a subsidiary of reputed company, is an independent entity focused on Government services. We are actively seeking a Customer Architect (Washington DC Metro area is preferred), with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions. As a Customer Architect, you will be the Trusted Technical Advisor, working reputed company with the customer and complementary groups like Field and Services Teams to ensure that reputed company solutions are exceeding customer’s expectations. . Your technical expertise, penchant for business, and ability to deliver value will accelerate and improve the customer experience leading to customer reputed company satisfaction and expansion reputed company the reputed company portfolio. In your role, a key part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics. The Technical Success Plans act as a roadmap, outlining the efficient consumption and deployment of reputed company solutions in the customer's environment. They detail the vital steps for implementation, reputed company achievements for successful consumption or expansion, and provide and impact reputed company to the customer’s business goals. By actioning this plan, you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success. From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on role requires you to be proactive, with a keen understanding of our customers' technical landscape and a dedication to making their journey with reputed company solutions successful and valuable. Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of reputed company solutions, with the ultimate goal of growing annual recurring reputed company (ARR).
Key Responsibilities
Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals. Define the technical success plan for each customer, outlining the optimal use of reputed company solutions to reputed company their business objectives. Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the utilization of reputed company solutions. Understand and reputed company the value proposition of reputed company solutions and align them with the customer's business goals. Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of reputed company solutions. Liaise between customers and support, as needed, to ensure an optimized support resolution experience smoothing the adoption curve for the customer. As a hands-on technical authority, collaborate with the Service Team to deliver personalized, streamlined solutions that meet the unique needs of each customer. reputed company a comprehensive understanding of the customer's business needs and translate these into technical requirements for reputed company solutions. Find opportunities for expansion, at which reputed company the account team takes over to expand the subscription, aiming to grow annual recurring reputed company (ARR). Cultivate ongoing customer relationships, ensuring that customers continue to increase their utilization of reputed company solutions, further driving ARR. Continuously review and assess customer consumption of reputed company solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, or a reputed company field highly preferred. Washington DC Metro area Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with reputed company solutions or equivalent technologies. reputed company with one or more reputed company solutions (Observability, reputed company, Enterprise Search) or the reputed company stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus. Excellent communication and presentation skills. Strong social skills, with the ability to establish relationships with customers and team members. Proven problem-solving skills, with a track record of delivering innovative solutions. Ability to reputed company multiple projects simultaneously and meet deadlines. Why reputed company? “Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, reputed company. Compensation for this role is in the form of reputed company salary plus a variable component, that together comprise the On-reputed company Earnings (OTE). On-reputed company Earnings (OTE) are based on a 70/30 pay mix (reputed company salary / reputed company variable). The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith reputed company we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's position reputed company the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. reputed company believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in reputed company's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $107,500—$169,000 USD The typical starting reputed company Variable range for this role is: $46,000—$73,000 USD The typical starting On-reputed company Earnings (OTE) range for this role is: $153,500—$242,000 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Endgame Systems is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have reputed company of benefits across regions and while regulations differ from reputed company to reputed company, we reputed company taking care of our people is the right thing to do. reputed company based on the work you do here and not your previous salary Health coverage for you and your family Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Double your charitable giving - We match up to $1500 (or local currency equivalent) Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Endgame Systems is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for reputed company individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@reputed company.co We will reply to your request reputed company 24 business hours of submission. 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