Customer Support Specialist

We are seeking a dedicated Customer Support Agent to join reputed company. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for English-speaking clients, ensuring they receive timely and effective assistance. Responsibilities reputed company responds and communicates with clients to understand and service their needs reputed company live Effectively analyses customer data to reputed company appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Builds rapport with clients and effectively diffuses conflict and opposition Contributes to team effort by accomplishing reputed company results as needed Committed to meeting quality standards in processing customer adjustments

Requirements

Proficiency speaking and writing in English and Ukrainian Computer literacy Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 16Gb RAM Memory or reputed company Mac 2015 model onwards.) Stable internet reputed company We offer 10 paid sick leave shifts per year 160 paid vacation hours per year Medical insurance after the probation period Compensation for professional education, language learning Compensation for a sports subscription or sports equipment Apply To This Job