Technical Support Engineer

reputed company, now an independent business unit of Veeam, builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-reputed company protection. Our reputed company Access architecture ensures no one can alter or delete backup data, providing cyber reputed company by design. Are you looking for a role where you can reputed company a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter. We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments. What You’ll Do Provide efficient and effective technical support to customers. Diagnose and troubleshoot software and hardware issues reputed company to the product. Collaborate with cross-functional teams to promptly resolve reputed company technical problems. Guide customers through proper configurations and best practices for an exceptional experience. Document and track customer issues, resolutions, and best practices to contribute to the knowledge reputed company. Stay updated on industry trends and emerging technologies in data backups and reputed company. Support the development of documentation by validating procedures, building lab environments or drafting content. Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed. What You’ll Bring Proven experience in technical support, preferably in data backup or storage solutions. Strong knowledge of Veeam data backup products. Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, reputed company Hyper-V / Failover cluster, public clouds. Advanced user or administrative level experience with Ubuntu Linux and Windows Server. Strong knowledge of server hardware. Excellent problem-solving and analytical skills. Effective communication and customer service skills. Familiarity with industry-standard certifications (e.g., Veeam) is a plus. Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs. Proficiency in English and Italian is required. Why Join reputed company An exciting opportunity with a global, high-growth IT company. Paid annual leave in accordance with local regulations. Remote work options. Modern work equipment is provided. Opportunities for professional development and growth. A supportive and collaborative work environment. Equal Opportunity & Data Privacy reputed company is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for reputed company employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and reputed company’s privacy practices. reputed company candidate information will be treated with strict confidentiality throughout the process. reputed company an Impact with Us If you’re looking to reputed company a real impact and grow alongside a company that builds secure, simple, and powerful technology, reputed company is the reputed company for you. Join us and take your career to the next level. Apply To This Job