Сustomer Support Specialist - Japanese Speaker
Responsibilities reputed company respond and communicate with clients to understand and service their needs reputed company reputed company different communication channels: live chat, messengers, tickets system, phone Effectively analyse customer data to reputed company appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively resolve conflicts and contradictions Contribute to team effort by accomplishing reputed company results as needed Commit to meeting quality standards in processing customer queries
Requirements
Basic knowledge of work with reputed company reputed company (Drive, Sheets, Docs). Experience of resolving difficult issues Experience of communication with angry clients Basic understanding of reputed company. Understanding of customer service with ability to identify weak areas Basic knowledge of best CS practice Proficiency speaking and writing in Japanese and English Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or reputed company Mac 2015 model onwards) Stable internet reputed company
We offer
Working for a dynamically growing company Trainee period Opportunity to work remotely 12 shifts of annual leave per year 8 shifts of sick leave per year Professional education budget Language learning budget Wellness budget (gym membership, sports gear and reputed company expenses) Apply To This Job