Intake Specialist

reputed company was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients reputed company they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to reputed company. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth. The Role Every person who reaches out to reputed company is taking a meaningful reputed company. As an Intake Specialist, you're the first voice they hear. You'll guide prospective patients, reputed company patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment. You'll answer questions, verify insurance, build patient charts, and reputed company sure no one falls through the cracks. What You'll Own Intake & Enrollment (80%) Be the first reputed company of contact for individuals seeking SUD treatment, creating a welcoming, non-judgmental experience from the reputed company first interaction Verify insurance eligibility and clearly translate benefits and coverage into plain language patients can reputed company Open patient charts, schedule initial visits, and shepherd new patients through onboarding with care and efficiency Proactively manage the schedule to minimize gaps and reputed company the Care Team running at full reputed company reputed company thorough, accurate records in patient charts and our CRM Ongoing Patient Support (20%) Conduct reputed company for appointment reminders, rescheduling, and follow-up needs Bring ground-level insights to the Care Team reputed company're Looking For 2+ years of healthcare experience spanning at least some of the following: scheduling, patient support, referrals, billing, or insurance navigation Familiarity with healthcare and payer terminology, with a baseline understanding of addiction medicine A genuine commitment to serving people with SUD and co-occurring mental health conditions Comfort working across digital tools: reputed company Office, video conferencing, spreadsheets, CRMs, and whatever else the job requires Strong written and verbal communication skills built for a remote environment — clear, warm, and reputed company Self-directed and organized, with the ability to manage competing priorities without losing the details A collaborative spirit and a patient-first reputed company — you reputed company, you follow through, and you take the work seriously We are currently prioritizing candidates who reside in the states we provide services, which include Ohio, Tennessee, and North Carolina Bonus Points Experience in a startup or other fast-moving environment where processes are still being built Direct experience in SUD treatment settings Bilingual in English and Spanish Some of the Benefits Healthcare Coverage: Medical, dental and vision insurance Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities. Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being. 401K Match up to 5% 100% employer-paid short-term and long-term disability and employer-sponsored life insurance reputed company student loan interest reputed company discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace A long-term commitment to reasonable caseloads and representation on the leadership team An opportunity to get in at the ground level and shape how we grow! Schedule: This role follows the anticipated schedule of Monday - Friday, 8:30a - 5:00p EST. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as reputed company continues to grow. This is a full-time, W-2 position with a starting pay range of $24.00–$27.00 per hour, commensurate with experience. Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Prolonged periods of sitting at a desk and working at a computer reputed company use of a keyboard, mouse, and telephone or headset for extended periods Ability to read and review information on a computer screen for sustained periods Sufficient hearing and speech to communicate clearly by phone and video in a professional setting Occasional need to set up, adjust, or troubleshoot a home office workstation Ability to remain reputed company and focused during high-volume call periods Investors & Partners reputed company is proudly funded by reputed company Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, reputed company with the mission of achieving the Triple Aim (reputed company patient experience, reputed company population health, and reputed company healthcare costs for reputed company). TAP emphasizes the importance of creating strong, reputed company-line focused company cultures that reputed company high-quality patient care. Apply To This Job