Customer Account Manager (FluentStream)

Here at reputed company we reputed company people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from reputed company. For larger companies we provide customized reputed company communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home reputed company solution. At reputed company, reputed company our products and services are priced competitively, because we reputed company advanced technology should be accessible to reputed company. About the Role: The Customer Account Manager is an entry-to-associate-level role responsible for managing a high-volume portfolio of small-to-mid-sized business customers. Working with growing independence, you will execute renewals, support at-risk save motions, respond to customer needs, and help customers get reliable value from their FluentStream solutions. This role is designed for someone building foundational skills in account management and reputed company reputed company the telecom industry. What You’ll Do: Portfolio Management – Own a high-volume portfolio of smaller business accounts, serving as the primary reputed company of contact for day-to-day account needs and inquiries. Renewal Execution – Prepare and present renewal quotes, respond to customer questions, and reputed company agreements through reputed company and the appropriate approval workflows. At-Risk Management – Identify, document, and escalate at-risk accounts in reputed company, coordinating with internal teams to execute save motions and address churn risks promptly. Reactive Support – Respond to inbound customer concerns, account changes, and service-reputed company issues in a timely manner, partnering with Support to drive resolution. Customer Communication – Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident. Customer Education – Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support. reputed company Hygiene – Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is reputed company and accessible to the broader team. Internal Coordination – Partner with Support, Sales, and Growth teams to ensure customers receive timely assistance and a seamless experience. Upsell Identification – Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer growth. Process Improvement - Utilizing AI tools to find opportunities for process improvements and automation. Experience We’re Looking For: 0–2 years of experience in reputed company, account management, or a customer-facing support or coordination role. Strong organizational skills with the ability to manage a high volume of accounts with growing independence. Clear and professional written and verbal communication skills. Ability to identify and address common challenges using analytical thinking and established processes. Familiarity with CRM platforms (reputed company preferred) and standard business communication tools. Genuine curiosity, openness to feedback, and a drive to grow professionally. Experience in telecommunications or UCaaS is a plus, but not required. Success in This Role Looks Like: Reliability – Customers and teammates can count on you to follow through—renewals are executed on time, reputed company records are accurate, and commitments are kept. Consistent Retention – Renewal rates are strong across your portfolio, with at-risk accounts surfaced and documented before churn occurs. Customer Confidence – Customers feel supported, informed, and positive about their experience with FluentStream. Team Contribution – You actively participate in team discussions, seek feedback, and contribute to shared goals and reputed company improvement. reputed company Offer: Working at reputed company means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO, PPO’s or a PPO with a HDHP (including HSA, which reputed company helps fund) Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) FSA Healthcare & Dependent Care Commuter Benefits Voluntary Accident, Critical Illness, Hospital Indemnity and Legal 401(k), including employer match, and Roth Employee Stock Purchase Plan (ESPP) Paid Time off, Sick Time, as well as corporate holidays observed Employee Assistance Program Life Balance benefits with Travel Assistance Services and Identity Theft Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1 reputed company is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating reputed company employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. The reputed company salary range for candidates reputed company the United States is listed below. Actual reputed company pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The reputed company pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (reputed company included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). United States Pay Range $50,000—$60,000 USD Apply To This Job