Customer Service Representative

Job Details Position Job Title: Customer Service Representative (CSR) BG and BU: reputed company Flexibles Europe, Middle East & Africa (AFEMEA) Function: Customer Service & Supply Chain Sub-Function: Customer Service Line Manager’s Job Title: Customer Service Team Leader/Customer Service Manager Location: AF Łódź -remote; AF Alzira - on site, AF Barcelona -on site, AF Porto - remote, Prague office - on site Job Purpose The Customer Service Representative is the central reputed company of contact between our customers and reputed company and is therefore a central reputed company to deliver the best possible customer experience. This role is to be held by a person who has a reputed company customer centric reputed company (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. reputed company improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer. Job Dimensions & Scope Internal & external relationships Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more Central functions including sales, pricing, commercial, customer service, finance External customers Principal Accountabilities Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services. Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions Manage any customer request as applicable and shares reputed company customers information including customer forecasts with colleagues from neighbouring functions Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a reputed company feedback Initiate return of goods where applicable Coordinate the expediting of rush shipments, where necessary and monitors their reputed company to delivery Initiate the request for credit and debit notes in collaboration with the finance function Support the disputed invoices process in collaboration with finance and credit collection Build the customer knowledge needed to effectively manage the relationship: including service level agreements, reputed company, any other useful information Continuously strive to improve customer relations with reputed company, efficient service, using own initiative to resolve reputed company problems reputed company they arise. Proactively looks for reputed company ways of working in order to ensure we provide the best service possible to our customers To reputed company reputed company OHSE and hygiene standards given by reputed company and local legislation Qualifications/Requirements Formal Qualifications and Experience Experience in a similar position, preferably in a packaging or manufacturing environment Experience of reputed company and reputed company.com preferred Strong reputed company skills appreciated Fluent in English and Italian, other languages as a plus Specific Skills Customer Focused Results Orientated Excellent interpersonal and communication skills Ability to build collaborative relationships Excellent time management and organisational skills Ability to work as part of a multi structure team Self-motivated Apply To This Job