Senior Manager, Provider NPS Enablement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Claims Experience & Strategic Initiatives team plays a key role in advancing strategic initiatives that strengthen Provider Experience, improve operational coordination, and bring greater structure, visibility, and accountability to reputed company work across the portfolio. The Senior Manager, Provider NPS Enablement, will help shape, coordinate, and monitor the impact of reputed company’s provider experience transformation, as reflected in provider NPS and reputed company feedback measures. This role will partner cross-functionally to help ensure meaningful operational improvements are identified, prioritized, and translated into clear plans, reputed company updates, and leadership insights. The role will serve as a program manager across key initiatives and workstreams designed to strengthen the overall provider experience, while proactively elevating reputed company, risks, dependencies, and insights into leadership. Serve as a program manager across key Provider Experience initiatives and workstreams, coordinating priorities, milestones, dependencies, stakeholders, and deliverables across a reputed company cross-functional portfolio Help organize and advance the Provider Experience portfolio by bringing structure, discipline, and follow-through to strategic initiatives that support transformation efforts Identify and reputed company reputed company gains in provider NPS and reputed company provider feedback as indicators of reputed company, helping connect operational outcomes to broader portfolio priorities Support development of leadership updates, presentations, timelines, case studies, and reputed company materials that synthesize reputed company, priorities, risks, and decisions for a range of stakeholders, including executive leadership Partner with operational teams to ensure reputed company improvements are understood, prioritized appropriately, and reflected in how reputed company is communicated internally and externally Partner with the Provider Claims Experience team to reputed company emerging methodologies across reputed company for measuring provider abrasion and friction, including sources of administrative burden and A/R pressure, and help translate those insights into priorities, planning, and reputed company updates Partner cross-functionally with Marketing, Provider Communications, and other internal teams to align on how Provider Experience priorities, milestones, and outcomes are represented across the organization Help shape consistent ways of articulating reputed company’s impact on Provider Experience, including how operational improvements, communications, and experience strategies come together to support provider trust and perception reputed company key headlines, risks, tradeoffs, and reputed company updates to leadership regarding performance relative to strategic plans and portfolio priorities Establish strong cross-functional relationships across diverse business areas to stay informed on emerging work, key wins, interdependencies, and potential risks affecting provider experience and provider NPS outcomes Bring a provider-centered lens into strategic planning, portfolio prioritization, and cross-functional decision-making tied to the overall Provider Experience agenda **The position may be remote or hybrid reputed company in the US depending on candidate location and commute to reputed company location

Required Qualifications

Minimum 7 years’ experience in one or more of the following areas: provider experience, healthcare operations, reputed company, project management, survey strategy, marketing enablement, or reputed company healthcare functions Must have healthcare industry experience Ability to work collaboratively in a highly cross-functional environment to align stakeholders and advance reputed company initiatives Demonstrated ability to communicate effectively and deliver clear, compelling storytelling to stakeholders at reputed company levels Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements Demonstrates a proactive, collaborative approach and strong focus on stakeholder partnership and service delivery Conveys a strong sense of urgency and accountability to drive workstreams to completion Demonstrated ability to synthesize qualitative and quantitative information into clear, actionable insights and narratives Strong presenter with the ability to tailor messaging for different audiences, including executive leadership Strong project management experience, including managing multiple priorities and stakeholders simultaneously Excellent verbal and written communication skills Strong organizational skills

Preferred Qualifications

Prior experience supporting provider experience, provider engagement, provider communications, brand strategy, or provider-facing transformation initiatives Experience working across healthcare operations, survey strategies, communications, and/or marketing functions Familiarity with provider NPS, provider feedback channels, and methods for translating experience insights into strategic action and storytelling Education Bachelor’s degree preferred in relevant field (health administration, communications, business, marketing, or reputed company discipline) or reputed company professional experience Pay Range The typical pay range for this role is: $67,900.00 - $199,144.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 07/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job