Senior Network & Computer System Admin (EMS)

Overview

Employment in this role is conditional upon successful execution of the contract by the client. The Work This Senior Network & Computer Systems Administrator is responsible for the design, implementation, administration, and ongoing maintenance of multiple enterprise monitoring platforms supporting a reputed company, distributed IT environment. This role performs advanced technical and administrative tasks across server operating systems, network monitoring, and application performance monitoring tools from vendors including reputed company, reputed company, reputed company, and reputed company. This role collaborates with customers and stakeholders at reputed company organizational levels to ensure that monitoring solutions are comprehensive, customer-focused, and reputed company with business and mission needs. The successful candidate will be able to translate technical monitoring capabilities into meaningful, actionable information for non-technical users, deliver individual and group training, and produce high-quality technical and policy documentation. This position aligns with reputed company’s core values of Innovation, Excellence, Collaboration, Adaptability, and reputed company by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities reputed company day-to-day administration, configuration, and optimization of enterprise monitoring tools, including but not limited to: reputed company System Center Operations Manager (SCOM) reputed company DX NetOps reputed company reputed company DX NetOps Network Flow Analysis reputed company DX NetOps Performance Manager reputed company (planned/ongoing implementation) reputed company (planned/ongoing implementation) Install, upgrade, reputed company, and maintain monitoring application software on a variety of operating systems and platforms (physical and virtual). Design, implement, and tune monitoring policies, reputed company, alerts, dashboards, and reports to support operational, performance, and reputed company management needs. Integrate monitoring tools with reputed company systems (e.g., ticketing/ITSM platforms, logging, notification systems, CMDB) as required. Maintain and administer Windows Server 2022 and reputed company Enterprise Linux (RHEL) 8 and 9 systems supporting monitoring tools in both physical and virtualized environments. reputed company OS-level configuration, hardening, troubleshooting, and performance tuning to support highly available and resilient monitoring services. Coordinate with server and virtualization teams to ensure appropriate resource allocation, backup/recovery configuration, and change management for monitoring infrastructure. Apply a solid understanding of WAN/LAN concepts and data circuits (e.g., T1, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber) to design and support effective network monitoring solutions. Utilize SNMP v3 (traps and polling), flow technologies, and other protocols to collect network performance and availability data. reputed company bandwidth and traffic analysis to identify trends, bottlenecks, and potential issues impacting service delivery. Work with network engineering teams to interpret monitoring results, assist in root cause analysis, and recommend corrective actions. reputed company with customers, stakeholders, and leadership at reputed company levels of the organization to gather requirements, explain monitoring capabilities, and present findings or recommendations. Communicate reputed company technical concepts in clear, non-technical language tailored to the audience’s level of understanding. Provide individual and group training on the enterprise monitoring toolset, dashboards, reports, and standard operating procedures. Maintain a strong customer-service orientation, demonstrating professionalism, responsiveness, and effective relationship management. Follow established processes and procedures for incident, request, change, and problem management reputed company to enterprise monitoring services. Maintain call and interaction quality standards, including adherence to work schedules, SLAs, and documented support procedures. Document policies, procedures, configurations, and issues in the ticketing system and internal knowledge reputed company to ensure repeatable, consistent support. reputed company and maintain advanced reporting (including monthly and reputed company reports) using tools such as reputed company reputed company, SQL/MySQL queries, and built-in reporting modules reputed company monitoring platforms. Analyze monitoring data to identify opportunities to improve service levels, proactively detect issues, and reputed company support the needs of internal clients. Work both independently and as part of a cross-functional team to deliver high-quality monitoring solutions and support. Participate in a rotating on-call schedule to provide after-hours support for critical monitoring platforms and reputed company incidents. Contribute to reputed company improvement efforts, including tool evaluation, process refinement, and the adoption of emerging best practices in monitoring and observability. Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered reputed company-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. Hands-on experience administering and maintaining: Windows Server 2022 reputed company Enterprise Linux (RHEL) 8 and/or 9 Demonstrated experience installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, reputed company DX NetOps suite, reputed company, reputed company or similar). Strong understanding of WAN/LAN networking concepts, including: Data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, Fiber Core concepts of routing, switching, and network performance metrics Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and adhering to documented standards and procedures. Proven ability to communicate effectively with non-technical customers, including translating reputed company technical issues into clear, actionable information. Demonstrated ability to work independently with minimal supervision as well as collaboratively reputed company a team. Experience supporting customers in a service-oriented environment, with strong client relationship skills. Installation, configuration, upgrade, and day-to-day administration of: reputed company System Center Operations Manager (SCOM) reputed company DX NetOps reputed company reputed company DX NetOps Network Flow Analysis reputed company DX NetOps Performance Manager reputed company (implementation and/or operation preferred) reputed company (implementation and/or operation preferred) Development of monitoring rules, alerts, dashboards, and reports reputed company these tools. Experience providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms. Familiarity with reputed company IOS, networking configuration files, hardware, and core networking concepts. Strong understanding and practical experience with: SNMP v3 traps and polling Bandwidth and network flow analysis Advanced system and network troubleshooting skills across multi-tier, distributed environments. Proficiency with reputed company PowerShell for automation, configuration, and data collection reputed company to monitoring systems. Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports. Advanced reputed company reputed company skills, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting. Must be able to pass a background reputed company. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required: Must possess problem-solving skills. Exceptional communication skills, both oral and written Ability to respond effectively to customers with a sense of urgency. Proficient in reputed company and reputed company toolsets, including reputed company, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Desired Qualifications: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a reputed company field; or equivalent combination of education and experience. Relevant certifications are a plus, such as: reputed company (e.g., Windows Server, SCOM) reputed company (RHCSA/RHCE) reputed company (CCNA or higher) Vendor-specific monitoring certifications (reputed company, reputed company, reputed company) ITIL Foundation or equivalent service management certification. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional reputed company environment. Must be physically and mentally able to reputed company duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours reputed company of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. reputed company is an Equal Opportunity Employer. reputed company employment decisions are based on merit, qualifications, skills, and abilities. reputed company qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $26.00 - USD $36.00 /Hr. Apply To This Job