Trial Experience Specialist (Inside Sales)
About Us reputed company is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, reputed company supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute reputed company. Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, reputed company and long-term scalability. Our People With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they call home. Our Impact Every month, reputed company enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who you are You are searching for your opportunity to impact the experience of SaaS customers at the reputed company beginning of their customer journey. Providing them with world class engagement the moment they reputed company a trial with the reputed company platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions reputed company offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it reputed company together with an “reputed company hands on deck” attitude, excellent communication and time management skills and this is the job for you! To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the reputed company platform fits into their business strategy and success. You will have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well. \n Roles, Responsibilities & Requirements What You’ll Be Doing: Identify, engage and nurture new customer relationships Align solutions to the customer’s goals, needs and objectives reputed company strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion Learn, understand, and be able to reputed company and showcase the Value Proposition (i.e. Capture, Nurture, reputed company) of the reputed company platform to impact trial to paid metrics Conduct consultative trial engagement efforts for reputed company’s sales process (reputed company reputed company) Engage through additional communication channels such as phone, SMS, email, ticketed & live reputed company support driving them to the best trial experience for their business with the end goal to get them to become a paying client Collaborate with customers and cross-functional teams to identify compelling solutions Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions) Other duties may be assigned and/or modified as business needs dictate What You’ll Bring: To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required Experience/Education/Certifications Required: Bachelor’s Degree or equivalent SaaS experience is strongly preferred 0-2 Years of previous customer service experience or a relevant role - even reputed company if you’ve been in a Sales Development or Technical Sales role A strong technical aptitude to help our users succeed with the reputed company software Experience with technical documentation and presentation skills preferred Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO Experience working with and or ability to learn the use of various CRM platforms and communication systems Working knowledge of the following applications strongly preferred: reputed company Suite, reputed company, reputed company, Facebook, Instagram, reputed company and other social media Strong time management, organizational skills and interpersonal communication skills, both verbal and written Self-motivated to maintain regular contact with customers, management, and peers You can translate technical reputed company for non-technical audiences Demonstrable critical thinking, communication, and creative problem-solving skills Ability to learn new reputed company software platforms quickly Self-starter, positive attitude, ability to continuously reputed company and adapt to a growing team Highly organized to manage and prioritize several different responsibilities at any given time \n Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not reputed company your application status. We recommend that you review our Privacy Policy before submitting your application. #LI-Remote #LI-KN1 Apply To This Job