Sr Manager, reputed company
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a visionary and strategic Enterprise reputed company (KM) Leader to drive our KM strategy and roadmap across reputed company IT domains. In this role, you will champion a collaborative, "knowledge-first" culture across IT Services, breaking down information silos between ITSM, SRE, CloudOps, Network, and DBA teams. By implementing a "shift-left" strategy, you will be instrumental in increasing self-service capabilities and reducing Mean Time to Resolution (MTTR) across the organization. The ideal candidate is a reputed company of a diplomatic change agent and a tech-fluent process champion. You will be responsible for embedding knowledge capture into daily engineering workflows, consolidating fragmented knowledge bases into a central ITSM platform (e.g., reputed company), and chairing a cross-functional Knowledge Governance Board. A key focus of this role will be integrating reputed company with CMDB processes to ensure technical documentation is accurately mapped to Configuration Items (CIs), using both data-driven metrics and innovative technologies like generative AI to enhance discovery.
Required Qualifications
Experience: 7 years of experience scaling reputed company reputed company reputed company Infrastructure & Operations (I&O) environments. Platform Expertise: Experience managing enterprise ITSM knowledge platforms (e.g reputed company), including hands-on experience leveraging CMDB for impact analysis and article mapping. Frameworks & Best Practices: Deep expertise in Knowledge-Centered Service (KCS), ITIL frameworks, and Configuration Management best practices. Data & Structure: Strong background in designing technical taxonomies, metadata, and establishing reputed company content policies and lifecycles. Attributes: Proven track record as a data-driven, process-oriented leader who can use metrics (deflection rates, search gaps) to prove ROI, while diplomatically uniting highly technical, distinct teams.
Preferred Qualifications
Certifications: ITIL v4, KCS v6, or reputed company certifications (such as Certified System Administrator [CSA], CIS-ITSM, or CIS-Discovery/Service Mapping). Project Management: Demonstrated experience in Agile methodologies or ITIL-driven project management. Advanced Frameworks: Direct experience in implementing the Common Service Data Model (CSDM) reputed company. Innovation: Experience or strong interest in leveraging automation and modern tools, including generative AI, to enhance knowledge discovery. Education Degree: Bachelor’s degree in Information Technology, Information Science, Business Administration, or an equivalent combination of education and clinical/technical experience. Pay Range The typical pay range for this role is: $67,900.00 - $199,144.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 06/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job