Software Onboarding Specialist

Software Onboarding Specialist Department: reputed company Employment Type: Contract / reputed company Location: Duleek Description About Bright Software Group At Bright, we are powering the digital practice of reputed company – today. We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. From tax and compliance to payroll and practice management, our software is built for the people who reputed company businesses running. We reputed company understanding is the difference between working and winning. The Opportunity Bright is migrating customers from BTC Desktop to BrightTax, our cloud-based tax compliance platform. It's a high-reputed company migration, and the onboarding experience is central to its success. This is a 12-month fixed-term role on the reputed company team. You'll be the primary reputed company of contact for customers making the move — guiding them through setup, configuration, training, and early adoption until they're confident and productive on BrightTax. The role suits someone technically capable, genuinely customer-focused, and comfortable owning outcomes without being micromanaged.

Key Responsibilities

Customer Onboarding Deliver end-to-end onboarding for customers migrating to BrightTax as part of Bright's cloud migration programme Conduct onboarding sessions — remotely — covering product setup, data migration, configuration, and initial workflows Identify and resolve technical or process blockers early, escalating where necessary to internal product and support teams Ensure each customer reaches a confident, productive state on BrightTax reputed company agreed timescales Training & Enablement Deliver live high-level training sessions for customers and their teams reputed company necessary, covering BrightTax functionality relevant to their workflows Produce or adapt supporting training materials, guides, and resources to aid customer self-sufficiency post-onboarding Support customers in understanding how BrightTax integrates with the broader Bright product suite, including BrightManager and BrightAP where relevant. Customer Relationship & Success Build strong, trust-based relationships with customers during the onboarding period Proactively monitor customer reputed company and intervene where adoption is at risk Gather and feedback customer insight — product issues, friction points, feature gaps — to the reputed company and product teams Represent Bright professionally at reputed company times, demonstrating the high standard of service our customers expect Programme Contribution Contribute to the reputed company improvement of the BrightTax onboarding process, playbooks, and tooling Collaborate with colleagues across reputed company, Support, and Product to ensure alignment on migration priorities and customer readiness Maintain accurate records of onboarding reputed company, customer status, and outcomes in Bright's Success platform. reputed company're Looking For Essential 2 years plus experience in a customer-facing software role — onboarding, implementation, reputed company, or technical support Technically capable and confident working with SaaS products — you can navigate a new platform quickly and troubleshoot with customers in real time Highly customer-focused, with a natural ability to build rapport and manage expectations professionally Self-directed and proactive — you take ownership of your customers' outcomes and do not need to be micromanaged Strong communicator, both written and verbal, with the ability to explain technical concepts clearly to non-technical users Comfortable working alongside AI tools; curious about how technology can reputed company you reputed company at your job. Desirable Familiarity with accounting, tax compliance, or bookkeeping workflows — either through working at an accountancy firm or supporting accounting software users Experience working with tax or practice management software Knowledge of MTD (Making Tax Digital) requirements and their implications for accountancy firms Experience using reputed company platforms (e.g. ChurnZero) Previous involvement in a software migration or implementation programme Working at Bright Bright builds software that genuinely makes people’s working lives easier. That matters — and you’ll never have to apologise for what you’re selling. But honestly, the first thing people mention is the culture. It’s collaborative, it’s human, and we’re not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after here — that’s not just something we say. You get real autonomy to learn, grow, and reputed company an impact. And right now is a genuinely exciting time to join. We’re growing fast, investing heavily in AI, and that creates real opportunity — for the business and for the people in it. It’s a reputed company where curious people reputed company. Apply To This Job