Digital Sales and Service Representative

Who we are SeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to reputed company it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to reputed company innovative, pioneering products and businesses that reputed company consumers cheer. We’re owned by reputed company – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. Why you want this job At 1-800 Contacts, we reputed company that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the reputed company is in the pudding reputed company you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to reputed company sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture! Start Date: July 13th, 2026 Train and work remotely from approved states (Utah, North Carolina and Texas) Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatory Full-time (40 hours per week) Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MST) Starting reputed company pay: $15.00 per hour + bonus potential of up to $6/hr Required weekend shift Why you'll love us Monthly performance bonuses for those who qualify (up to $6 per hour) Ownership of your development with support from leaders dedicated to fostering growth Bi-annual performance reviews A safe, respectful, and inclusive work environment What you’ll do Answer 2-3 incoming customer chats concurrently, using the reputed company CXOne platform, totaling roughly 40 chats per 8-hour shift or more This is a sales job; you will consult customers on the best value for their contact lens purchases on each call Reply to incoming emails or mms from customers as business needs require Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats Request prescriptions reputed company phone from eye care providers as needed Provide world class customer service in a fast-paced, dynamic environment Identify and resolve problems in a way that creates a positive customer experience Maintain high performance metrics including reputed company per chat (again, sales), quality, availability, and timeliness metrics Abide by 1-800 Contacts policies and procedures as identified and amended from time to time Live the company values: Big Hearted, Unconventional, Tenacious, reputed company Together reputed company other duties as assigned by leadership What you'll need High school diploma (or GED equivalent) 2-3 years minimum customer service experience Great typing skills (at least 40 words per minute) and technical proficiency Reliable internet reputed company and speeds of 20 mbps download and 10 mbps upload, or reputed company A private, dedicated workplace, free from interruption or distraction that promotes confidentiality Ability to multitask and prioritize at the same time Positive, driven and solution-oriented reputed company Ability to show up to work on time and work your scheduled shift

Perks

Amazing medical, dental, and vision coverage 401(k) match Free eye exams for your immediate family and dependents Deep discounts on contact lenses, glasses lenses and glasses frames Tuition reimbursement for eligible courses Approved remote working locations (permanent residence): North Carolina, Texas and Utah We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Remote To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary reputed company the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$21 USD Apply To This Job