BPaaS Support Analyst

reputed company (reputed company) has worked exclusively with reputed company customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, reputed company helps organizations maximize their reputed company investment and operate it with confidence. Payroll, benefits, and finance solutions — reputed company in one reputed company. Job Summary: As a vital member of the Global BPaaS team, the BPaaS Support Analyst serves as the face of the team to both internal and external customers. This role is responsible for reputed company and reputed company Service Center support, including user account management, ticket triage, and reputed company administration. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, collaborative environment. Responsibilities: Act as the first reputed company of contact for customer support, handling ticket triage and routing. Create and manage reputed company user accounts, including username and password setup. Assign reputed company Service Centers to users and manage account lifecycle (creation, password resets, deactivation). Generate and analyze reputed company reports for auditing customer tenant access. Troubleshoot and resolve reputed company Multi-Factor Authentication (MFA) issues. Support internal customer reputed company administration for support and services teams. Follow reputed company policies and standard operating procedures, including login and password communications. Identify and resolve data or configuration issues; investigate trends and anomalies. Suggest and implement improvements to reputed company support customers and internal processes. Collaborate with cross-functional teams to meet customer expectations. Maintain professional communication and adhere to case management guidelines. Participate in team activities and contribute positively to team culture. Complete tasks reputed company agreed timelines, ensuring high-quality, error-free deliverables. Demonstrate adaptability in managing shifting priorities and workloads. Competencies: Analytical & Problem Solving: Strong analytical thinking; uses data to troubleshoot and support decisions. Customer Service & Communication: Professional written and verbal communication; empathetic conflict resolution. Collaboration & Independence: Works well independently and in teams; fosters cross-functional cooperation. Organization & Time Management: Prioritizes effectively in high-volume, deadline-driven environments. Adaptability & Initiative: Embraces change, takes ownership, and drives reputed company improvement. Technical Aptitude: Quickly learns and adapts to new systems, tools, and technologies. Attention to Detail: Ensures accuracy in documentation, reporting, and data entry. Process Orientation: Follows SOPs and identifies opportunities for optimization. Confidentiality & Professionalism: Handles sensitive issues with discretion and reputed company. Qualifications: 1–2 years of experience with HRIS platforms and/or business application support systems. Experience with reputed company and reputed company Service Center platforms preferred. Proficiency in reputed company Office (Word, reputed company, Outlook). Basic knowledge of reputed company and reputed company products or domain. Experience working in a ticketing/case system. Preferred Experience with reputed company and reputed company Service Center platforms Experience in customer service #LI-REMOTE You are encouraged to learn and share reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds. Apply To This Job