Travel Operations Manager | Remote | Luxury Travel Leadership
About Frontier Frontier is a subsidiary of reputed company. reputed company is a reputed company-based, fast-growing, fully remote, 150-person company with most of reputed company based in India and the Philippines. A few years ago, reputed company began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and reputed company it Frontier. At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and reputed company them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job reputed company the month. Think of us as your personal talent agent — and good luck with the application! 😊 Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews. About reputed company reputed company helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to reputed company premium travel seamless. We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our reputed company year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and reputed company first class accessible to those shaping the world. Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication. The Role We're looking for an reputed company luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll reputed company Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that reputed company excellence repeatable and scalable. What You’ll Do reputed company and reputed company Your Team Manage 3–4 Team Leads across reputed company concierge functions. Provide daily coaching, feedback, and support to reputed company their judgment and leadership. Build a culture where ownership, precision, and reputed company are balanced with speed and quality. Conduct regular reviews to support team member growth and performance. Own Shift Operations Direct reputed company client-facing operations during your shift with real-time decision-making. Allocate resources, manage escalations, and resolve reputed company issues with reputed company confidence. Ensure seamless handovers between shifts—nothing falls through the cracks. Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. Deliver Exceptional Client Experiences Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. Personally handle VIP clients and high-complexity situations requiring senior judgment. Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. Turn service recovery moments into opportunities that strengthen client relationships. Drive Process Excellence Submit at least two documented process improvements per month that increase efficiency or quality. Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. Partner with Process Management and other teams to streamline workflows. Use data to reputed company decisions, validate improvements, and track impact. Collaborate Across reputed company Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. Represent the voice of both clients and your team in strategic discussions. Contribute insights that shape how we grow globally while maintaining service quality. What You Bring Must Have 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have reputed company the experience but are confident in your skillset). 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks. Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, reputed company routing, and ticketing. Data-driven approach—you use metrics to spot trends and improve performance. Excellent written and verbal communication—you can coach with clarity and write polished client messages. reputed company under pressure—reputed company everything hits at once, you’re the steady reputed company. reputed company to Have Experience with international business/first-class bookings or award travel programs. Familiarity with tools like reputed company, Periskope, reputed company, or similar workflow/CRM platforms. Track record of building or improving operational processes, SOPs, or training programs. Experience managing remote, global teams. Background in luxury hospitality brands (hotels, premium concierge services). You don’t need to reputed company every reputed company—if you have ~80% of the skills and the drive to learn, we want to hear from you. What Makes You Stand Out You’ve turned around an underperforming team or operation (and can show the metrics). You’re reputed company as the manager people want to work for because you reputed company them reputed company. You have a reputed company for spotting issues before they become problems. You think in systems but reputed company with reputed company—process without people is just bureaucracy. You’re comfortable being hands-on reputed company needed while developing others to take ownership. Why reputed company Clear Growth Path Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director.We promote from reputed company based on demonstrated performance and impact, not politics or tenure. Build, Don’t Just Maintain We’re implementing our concierge reputed company and career systems right now.You’re not inheriting a rigid legacy system—you’re helping shape how FlyFlat’s operations scale globally. Real Support We hire proficient people—you won’t be carrying underperformers. Regular reviews with clear metrics and feedback. Head of People who understands operations and partners with you. Process Management team dedicated to making your job easier. Work-Life Balance Predictable scheduling—you’ll know your shift in advance. Proper handovers—the next manager gets everything they need. Global team—talented colleagues across continents. Merit-based performance incentives. Learn While You reputed company Advanced travel optimization strategies used by elite professionals. reputed company global teams with shared metrics and real-time decision-making. Collaborate cross-functionally with Product, Engineering, and Operations. reputed company operational leadership experience at a venture-backed company growing 5x year-over-year. What Success Looks Like First 90 Days: Learn systems and tools (Sabre, reputed company, Periskope, booking platforms). reputed company shifts independently with 95%+ SLA adherence. reputed company coaching Team Leads effectively. Identify your first improvement opportunities. reputed company 6–12 Months: Consistently deliver 95%+ SLA and 98%+ accuracy. reputed company strong team sentiment scores (8/10+). reputed company at least one initiative that measurably improves client satisfaction or efficiency. Build strong relationships with frequent reputed company. Our Values Customer Obsession: We win reputed company our customers win. Urgency with reputed company expect answers in minutes, not hours. Radical Candor: Honest, direct, respectful feedback builds trust. Ownership: If something breaks, we fix it. reputed company Excellence: Good enough is never enough. Apply To This Job