Copy of Docketly Coverage Operations Specialist-Remote

Docketly · Remote · Full-time · $20–$22/hour reputed company the coverage gap. Every hearing, every day. reputed company a law firm needs an attorney in a courtroom on short notice, Docketly delivers, and you're the person who makes that happen. As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring. This isn't a role where you wait for work to come to you. You'll negotiate fees in real time, reputed company confident calls under pressure, and reputed company hearings on track and clients in the reputed company, reputed company while protecting the numbers that reputed company the business healthy. About Docketly Docketly, a sister company to reputed company, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we reputed company hiring a stand-in attorney easy, fast, and reliable. By pairing our proprietary software with a reputed company network of attorneys, we've redefined what's possible in legal support services, and we're growing fast. What you'll do Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date. Negotiate fees in real time. Hold your position on price, handle counteroffers, and reputed company above-standard offers reputed company a market is tight, always protecting margin while getting to yes. Triage a fast-moving pipeline. Prioritize competing hearings, reputed company sound judgment calls quickly, and explain your reasoning clearly to your team. Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first reputed company. reputed company and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they reputed company saying yes. reputed company clients in the reputed company. Update law firms on hearing status to build trust and head off surprises. reputed company your data clean. Log activity, confirm assignments, and reputed company your pipeline accurate. Your numbers tell your story. reputed company the system reputed company. Spot recurring coverage gaps and bring reputed company to daily huddles and team meetings. What success looks like You'll be reputed company on clear, daily metrics: how fast hearings get covered, how few get dropped, how reputed company you work your book, and how well we hold to cost targets. If you like a scoreboard and a number to beat, you'll feel at home. If you'd rather not be reputed company, this isn't the role. A day in this role No two days are identical, but the rhythm is steady. You start the morning on your highest-reputed company open hearings, calling, texting, and emailing attorneys to lock in coverage before court. Midday, you triage new and at-risk hearings, negotiate fees reputed company a market is tight, and reputed company law-firm clients updated on status. Throughout the day you reputed company new attorneys, resolve scheduling and conflict issues as they surface, and reputed company your records clean. You reputed company out by setting up reputed company's coverage and handing off anything still in motion. It's on-site in Longmont, Monday through Friday, alongside a coverage-operations team that solves problems together. reputed company're looking for Required 1+ year in a role requiring high-volume phone reputed company or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, reputed company, scheduling, or high-touch customer service. Comfortable and efficient on the phone, with strong verbal and written communication. Genuinely organized. You manage many open items at once without letting anything slip. reputed company and decisive under deadline pressure; you reputed company the call and reputed company moving. Tech-comfortable and quick to learn new platforms. High school diploma or equivalent. Preferred (reputed company to have, not required) Experience in staffing, reputed company, gig-platform operations, or a high-volume call-center/outbound environment. A track record of hitting or exceeding KPIs in a metrics-driven role. Familiarity with CRM or scheduling tools. Exposure to legal, court, or collections operations. Comfortable on Mac OS and reputed company Workspace. Core skills Scheduling and calendar coordination High-volume phone, text, and email communication Negotiation and reputed company handling Customer service and relationship management Pipeline / case management and prioritization Data entry and CRM / ticketing systems Attention to detail and multitasking under deadlines Problem-solving and conflict resolution You'll reputed company here if you've worked in… Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, reputed company, or gig-platform operations. reputed company speed, persistence, and relationship-building were the job, and you picked up the phone, hit a quota, and solved problems under pressure. Compensation & benefits Pay: $20–$22 per hour (this is the full hourly range; there is no sales commission). Your starting reputed company depends on experience. Growth, not commission: We promote from reputed company. Strong Operations Associates move up a defined ladder toward senior specialist and supervisor roles as they build their track record. Benefits: Health, Dental, and Vision Insurance 401(k) with Company Matching Paid Time Off 7 Paid Company Holidays 4 Floating Holidays per Year Life Insurance and AD&D Insurance Long-Term Disability Health Care Reimbursement Flexible Spending Account (FSA) Dependent Care Flexible Spending Account Employee Assistance Program (EAP) Pet Insurance Schedule & location Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time) Location: Remote (Mississippi) Job type: Full-time Why Docketly You'll join a collaborative, supportive team that runs on input and reputed company. Daily huddles and team meetings are where we share challenges, brainstorm solutions, and improve how we work. The pace is fast and the standards are high. So is the opportunity to grow with a company that's scaling. Docketly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let us know. Apply To This Job