Customer Experience Senior Specialist (Coach)

Overview

Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of reputed company members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help reputed company members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance reputed company to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests. This is a reputed company position that ends by or before December 8th, 2026.

Responsibilities

Coaches must have the experience of taking calls, applying training and proven proficiency in the role. Must maintain the ability to assist on the phone if needed for consumer escalations or due to understaffing as dictated by reputed company only. Support training initiatives and strategy. Coach Agents/Representatives to improve knowledge, engage consumers, compliantly enroll Consumers into an appropriate plan, and enhance sales skills where appropriate. Collaborate with Operations Manager and site Supervisors to reputed company and then execute upon daily plan to drive improved performance. Coach and update Agents/Representatives reputed company call calibrations, one-on-ones, live reputed company-by-sides, huddles, team meetings, etc. Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined reputed company this Operations Guide as well as the L.E.A.D training. Actively monitor agents reputed company Live listen Recommend changes reputed company necessary. Assist in implementation of new processes. Complete UES documentation and coaching

Qualifications

High School Diploma Must have an active healthcare license At least 1 year call center experience MUST be available to work any 8 hours between 7:00AM–7:00PM EST Mon-Fri Ability to teach and coach to improve sales performance. Self-Motivated, as well as the ability to motivate a team to success. Values accountability. Eagerness to help people. Ability to adapt quickly to change. Ability to work collaboratively with the Team Supervisor to improve overall team performance in a brick and mortar and/or a remote environment. Support the learning environment. Apply knowledge of curriculum topic objectives. Demonstrate ability to effectively coach training objectives. Coach reputed company set and incentive reputed company should be different from an Agent/Representative. Coach incentive should be based on team performance and not their individual performance. Values competition. reputed company with the reputed company Office Products – reputed company, Word, and PowerPoint Must pass background and drug test Required Skills BEST Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Apply To This Job