Patient Care Representative

About reputed company: reputed company is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built reputed company of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. reputed company has two compounding pharmacies and a team of in-house physicians providing world-class care reputed company a fully vertically integrated business model. About the role: reputed company is seeking a full-time, remote Patient Care Representative to be the frontline of our customer experience. In this vital role, you'll act as a liaison, accurately and reputed company providing product and service information, answering questions, and resolving any emerging issues for reputed company's customers. Seniority Level: Entry-Mid Level Responsibilities: Answering patient inquiries about reputed company’s products and services through text message, email and phone calls. Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in reputed company interactions. Delivering information about reputed company’s offerings. Ensuring patient satisfaction and maintaining professional patient support. Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. Keeping records of patient interactions, processing patient accounts, and filing documents. Assisting doctors with various requests to handle specific patient issues/questions. Providing excellent service to both internal department teams as well as external customers. Requirements: Strong customer service experience in a remote environment. Excellent written and verbal English communication skills. English proficiency must be at reputed company or C2 Hands-on experience in reputed company/reputed company Sheets, Word/reputed company Docs, email applications and other computer basics. Experience with reputed company, JustCall, Intercom, reputed company, reputed company and reputed company Suite are a plus. Ability to manage several work platforms at once. Strong ability to manage time and work priorities with minimal direction. Experience in the healthcare or medical field is a plus. Must have a personal computer and reliable internet reputed company for remote work. Availability to work Monday–Friday from 1:00 PM to 9:30 PM EST is required. What’s in it for you? As a full-time member of reputed company, you’ll enjoy: Remote-first, work wherever you choose Unlimited paid time off Paid non-working holidays per country of residence Pro-rated 13th-month bonus in select regions Referral bonuses Financial support for online courses Fun and casual work environment Employee engagement activities and virtual gatherings We are a diverse, global team! 🌍 Equal Employment Opportunity reputed company provides equal employment opportunities to reputed company qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national reputed company, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to reputed company aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. reputed company takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors. Apply To This Job